AlluraDerm Patient Care Coordinator - Med Spa

Patient Care Coordinator

At Alluraderm, we are committed to providing our clients with exceptional care and top-tier aesthetic services. We specialize in a wide range of non-invasive beauty treatments and offer a relaxed, friendly atmosphere where both clients and staff feel valued.

We are looking for a friendly, professional, and detail-oriented full-time Patient Care Coordinator to join our dynamic team at Alluraderm. As the first point of contact for clients, you will play an integral role in providing exceptional customer service and supporting the day-to-day operations of the spa. You will greet clients, schedule appointments, manage phone calls, and assist with various administrative tasks to ensure a smooth and welcoming experience for our guests.

*This position must have the flexibility to work Saturdays.

Key Responsibilities

• Client Relations: Greet clients upon arrival, check in, and ensure they feel comfortable and welcome. Provide them with any necessary forms or information about their upcoming treatments.
• Appointment Scheduling: Answer phone calls, emails, and online inquiries, assist clients in booking appointments, and handle rescheduling or cancellations as needed.
• Administrative Support: Manage client intake forms, update databases, and maintain organized records of client information and appointment history.
• Point of Sale: Process payments, handle cash transactions, and ensure accurate billing for services and products.
• Product Sales: Assist clients with inquiries about retail products and promote special offers or packages to enhance their experience.
• MedSpa Environment: Ensure the front desk and waiting area are clean, tidy, and stocked with necessary supplies.
• Collaboration: Work closely with medical professionals to ensure clients receive the best service. Communicate treatment updates and client needs to the appropriate team members.

Qualifications

• Previous experience in customer service or front desk operations, ideally in a medical or spa environment.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with booking software and point-of-sale systems is a plus.
• Excellent attention to detail and organizational skills.
• Knowledge of beauty or wellness services is a plus.
• Ability to maintain client confidentiality and adhere to HIPAA regulations.

Benefits

• Medical, Dental, Vision, and Generous PTO and Holiday Pay.
• Employee discounts on services and products
• Opportunity to grow in a thriving med spa environment
• Friendly and supportive team atmosphere

If you're passionate about delivering exceptional service and enjoy working in a vibrant, client-focused environment, we want to hear from you! Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.