Healthcare Policy Facilitator

Healthcare Policy Facilitator

ProSidian Seeks a Healthcare Policy Facilitator in Charlotte, NC and/or Washington, DC to support an engagement for an agency of the United States Federal Government whose mission is to provide veterans the world-class benefits and services they have earned by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship.

The ProSidian Engagement Team Members work to provide facilitation, meeting and conference management, project management, and communications support to meet new requirements within the Department of Veterans Affairs. The VA's mission is to ensure federally recognized tribes and tribal leaders that veterans within those tribes will have access to the healthcare-related benefits and services to which they are entitled.

The key purpose of the Healthcare Policy Facilitator is to act as a liaison between the VA, tribal leaders, and federally recognized tribes. The Facilitator must have an understanding of the healthcare benefits and services offered to all veterans by the VA with experience with clinical practice. Veterans are entitled to receive healthcare services and benefits following the end of their service, and in alignment with Executive Order 13175, the VA is actively working to ensure veterans, in particular, Native American veterans and their families, receive those services and benefits they need.

Healthcare Policy Facilitator Candidates shall work to support requirements for Program Support and primary role is to provide support to the VA and federally recognized Native American tribes by planning, coordinating, and facilitating meetings throughout the contract period. These meetings will be both in-person and via Webinar or online platform and will provide consultation services to the tribes. The purpose of this role is coordinate and conduct in-person and virtual formal tribal consultation services such as planning and facilitation of various meetings throughout the country between the Dept. of Veterans Affairs and federally-recognized tribes, coordinating and facilitating virtual and Webinar meetings, and general planning and organization of meetings and conferences throughout the contract period. The Facilitator will be expected to provide notes and transcriptions of the meetings and calls, as well as submit both an agenda prior to meetings and a summary following the meeting.

• Coordination/Logistics Processes support creation and/or revision of Standard Operating Procedures and manage/support all aspects of meeting scheduling (location, venue and time) in accordance with established guidelines, standards, and principles. Develop and support the approval of individualized Plans of Action and Milestones (POA&M) incorporating requirements of program leadership, sub-group chairs, and meeting attendees. The plan shall be designed to capitalize on the strengths while ensuring coordination of both professionally based principles and support tools, technology, and processes.
• Topic/Agenda Acceptance work with the VA and tribes to clarify meeting content, objectives and to establish ground rules that govern behavior. Review information from previous meetings and develop agenda/desired outcomes. Follow up on action items. Introduce a variety of strategies to keep the process structured without interfering with group productivity. Following acceptance, pre-work is done includes interviewing program leadership, sub-group chairs, and meeting attendees to gain consensus on the topic/agenda for each program session.
• Group Meeting Agendas work with clients and stakeholders to develop agendas (adequately estimated for time frames) that will achieve stated goals and objectives. When desired, and as needed, introduce dialog, decision-making, and other communication models and tools as part of the agenda or as just-in-time training to enhance the process and achieve desired results.
• Client Conference/Program Participation select appropriate methods and tools that will enable participants to achieve results. Listen and proactively respond to client and stakeholder intentions and desires to enhance the process and achieve desired results. Help clearly define stated goals and objectives for success, both in group meetings and/or project/taskforce initiatives and beyond.
• Follow-Up Deliverables work to improve the contributions from meeting participants; coordinate meeting schedules; provide assistance with creation of agendas; facilitate meetings; distribute meeting minutes, and maintain task and issues logs.
• Post-Event Hot Wash / After-Action Analysis / After Action Reports after the session is over, a complete report describing everything that went on in group meetings and/or project/taskforce initiatives shall be prepared. An organized debrief post-meeting and provide post-meeting feedback session held to provide suggestions and improvements for future meetings. All action items agreed to by the participants are documented as part of this report.
• Document Retention And Knowledge Repositories live capture of meeting discussion/decisions in Microsoft word or excel is also expected. Maintain a library per established guidelines as a repository of related information co-located with the clients, program leadership, sub-group chairs, meeting participants, and other stakeholders as the official record required (i.e. Per Federal Advisory Committee Act - FACA) for an information repository.

The ideal candidate for this role must:

• Have a strong understanding of general healthcare, policies, and procedures.
• Have a background in group or meeting facilitation, preferably including Webinar and virtual meeting facilitation.
• Be familiar with the services and benefits the VA provides to veterans returning home following deployment and/or service.
• Be familiar with clinical practice guidelines.
• Have strong analytical and problem solving skills.
• Provide effective communication to and between stakeholders and VA leaders.
• Ensure all deliverables, including summaries, agendas, and reports, are completed on-time and delivered to the client.
• Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
• Must have strong presentation skills and be able to communicate effectively orally and in writing.

The Healthcare Policy Facilitator shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

• A bachelor's degree is required with at least five years work experience in healthcare or a healthcare-related field.
• Master's degree strongly preferred.
• A background in physiology, psychology, epidemiology, or similar area predominately involved in veterans' health required.
• Previous work with the VA or veterans' healthcare strongly preferred.
• Candidates with tribal affiliation strongly preferred.

• Ability to foster collaboration and communication, lead coordination of meeting schedules, assist with the creation of agendas, facilitate group meetings and/or project/taskforce initiatives and distribute of meeting minutes are expected.
• Ability to live capture of meeting discussion/decisions in Microsoft word or excel and able to summarize chunks of information for clarity and understanding.
• Comfortable working with group dynamics while managing group meetings and/or project/taskforce initiatives or activity process.
• Competent at making observations and recognizing when interactions, situations or group dynamics change. And if there are disruptive behaviors, promptly intervene to disperse or extinguish them.
• Exceptional customer service skills, over the phone and in person, with our client and internal committees
• Experience and confidence in working closely with clients, program leadership, sub-group chairs, meeting participants, and other stakeholders, primarily through the facilitation of cross-functional meetings and internal department level meetings.
• Experience directly related to quality assurance or quality control responsibilities
• Familiarity with core Microsoft office tools and processes, especially: excel, outlook, word, and PowerPoint
• Highly organized, independently motivated leader with proven ability to multi-task
• Skills in group learning techniques, as well as skills in problem-solving, conflict resolution, team building, planning, and organizing.
• Strong interpersonal skills with the ability to build enthusiasm, urgency, and influence without direct authority
• Strong sense of urgency, problem-solving skills, and assertive enough to get things on track with appropriate suggestions or redirecting group efforts.
• Strong written and oral communication and developed cross-functional teamwork and collaboration skills

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business