Senior Office Manager

Senior Office ManagerAt Johnson Brothers, we're a family-owned wine, spirits, and beer distributor with a proud history of exceptional service and lasting relationships. We're looking for an experienced and people-focused Senior Office Manager to lead our Office team and ensure every interaction reflects our company's commitment to quality, accuracy, and care.As the Office Manager, you'll oversee our Office Team and play a key role in creating a positive experience for our customers and internal partners. You'll provide leadership, training, and day-to-day guidance to ensure the team delivers responsive, accurate, and friendly support.Job responsibilities include:Supervise, lead, and mentor staff, including prioritizing and assigning work; leading the Office team in developing and maintaining high levels of customer service, professionalism, individual skills, and an effective teamwork approach.Works closely with the Commercial and Operational leadership to ensure administrative practices are adhered to by all parties, providing support and guidance as needed.As business needs arise, partners with Commercial and Operational leadership to document, and roll out additional ways of working or guidelines to improve efficiency as well as customer experience.Directly oversee administrative costs within the organization, including but not limited to budgetary guidelines for administrative supplies, overtime, and planning and assisting with execution of meetings and events. This will include the appropriate billback processing should vendor participation be applicable.Oversee Customer Service and Accounts Receivable personnel, delegating key daily, weekly, and monthly tasks, while ensuring cross-training and coverage is in place for key tasks.Lead talent development for office team members, as well as performance management when necessary.Track key metrics such as response times, first contact resolution, and resolve escalated customer service issues.Identify key customer concerns and escalate to appropriate personnel as needed to ensure concerns are addressed and rectified in a timely manner.Conduct one-on-one meetings with each staff member to determine goals, recognize achievements, and identify areas of development.Partners will other leaders to build positive company culture within the organization and across all departments, as well as fostering cross-departmental relationship building.Retain and store records in accordance with Company Records & Retention PolicyPerform other duties as determined by business needs.What We're Looking For:5+ years of experience in office management and team leadership.Strong ability to coach, develop, and motivate a team in a fast-paced environment.Excellent communication, problem-solving, and relationship-building skills.Strong understanding of customer service software, databases, and reporting tools.High level of organization, attention to detail, and ability to manage multiple priorities.Strategic thinker who can identify improvements and lead change effectively.Customer-focused mindset and a passion for delivering great service.Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short-term disability coverage, company-paid long-term disability insurance, generous paid time off (PTO) plans and paid parental leave.Equal Opportunity Employer Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.