RN/ LPN Case Management and Triage

Job Description

Job Description

Job Description: RN/ LPN Case Management & Triage

Reports to: Chief Quality and Compliance Officer

Pay Range: $27- $28 per hour

Summary: As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own

Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Angel Kids is seeking a full-time LPN to join our team located at our corporate office in Jacksonville.

This position is responsible for triage incoming patient calls for a pediatric practice must demonstrate sound clinical judgement with accurate and thorough documentation of patient calls and instructions provided.

DUTIES AND RESPONSIBILITIES:

• Performs duties including but not limited to working with our call center answering phones, triaging calls, taking and returning messages per provider’s instructions.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Participates in quality improvement and utilization review activities.
• Calling in medications to pharmacy
• Collaborates with others in providing inservice education as needed.
• Performs other related duties as assigned by management
QUALIFICATIONS:
• Graduate of an accredited school of nursing.
• Must possess current state LPN license and CPR certification.
• Minimum of two to four years Pediatric experience.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Strong charting/documentation skills.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Excellent written and oral communication skills
• Strong organizational, problemsolving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
COMPETENCIES:
• Customer ServiceManages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem SolvingIdentifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well ingroup problem solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal SkillsFocuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral CommunicationSpeaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written CommunicationWrites clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• TeamworkBalances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Education and Experience

Qualifications for LPN:
• Successful completion of a Practical or Vocational Nursing Program required.
• Clear and active Licensed Practical Nurse (LPN) licensure in the state of practice required.
• Active CPR Certification.
• Must have at least 1 year of experience in Triage
Equal Employment Opportunity

It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment. AKP is committed to this policy and its enforcement

Work Environment

This job operates in a professional medical office environment. This job also operates in a fast paced, highly customer service environment, working with Children and Family/ Guardian’s. This role routinely uses standard office equipment such as laptop computers and smartphones as well as medical equipment.

Physical Demands

While performing the duties and responsibilities of office manager, you will be required to stand, walk or sit for long hours. The employee must be able to occasionally move or lift at least 20 lbs. The employee must be able to communicate efficiently in front of large or small crowds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 6 p.m. May require to take calls on the weekend.

Occasional travel to the clinics may be warranted.