Food & Beverage Team Leader

Pay: £20,295.60 per year Job Description: Do you enjoy talking to people and thrive off working in a fast-paced environment? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature & personality, you will work alongside the team & lead by example to drive their performance in delivering excellent customer service in all interactions, & profitability through driving sales & minimising wastage. This role is a 32 hours per week over 5 shifts contract – more information is provided below… Responsibilities of a Food & Beverage Supervisor: Being able to confidently communicate all our food and beverage offerings available to customers. Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines. Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly. Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members. Ensuring the team deliver on quality and guest satisfaction goals - making sure you all maintain a high level of guest satisfaction. Making sure food and drinks are secure and stored safely - always keeping stocks replenished and minimising waste. The experience & qualifications required are: Previous experience in a food and beverage supervisory/team leader position. Attentive, professional customer service skills. The ability to work well under pressure and as part of a big team. Experience of processing payments (ideally on Micros) would be advantageous. As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours. About the Hotel The Copthorne Hotel Plymouth, is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay. 50 Degrees North offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. The Bar is open daily and offers light snacks, afternoon tea and cold beverages. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character, and clearly defined hotel brands within it; tailored to suit different types of guests. For you We offer a benefits package including: Life Assurance Cash Health Plan cover option available Career development pathways and regular salary reviews Employee Discounted Accommodation and F&B discounts worldwide! Apprenticeship/Placement/Training opportunities Meals Provided on Duty Cycle to work scheme Social Events, Wellbeing and Team Activities Uniform (Laundry / Dry Cleaning for Uniform) Length of Service related holiday scheme Recommend a Friend Scheme … and many more! We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. If this sounds like the perfect opportunity for you then please apply now! Job Types: Permanent, Part-time Benefits: Discounted or free food Employee discount Experience: Supervising: 1 year (preferred) Work Location: In person #J-18808-Ljbffr