Customer Service Representative (CSR)
First State Bank of Bedias
Job Title: Customer Service Representative (CSR) Job Expectations:
- Full-time, 40 hours per week.
- Hours: Monday - Thursday, 8 AM to 4 PM; Friday, 8 AM to 6 PM.
- High school diploma or equivalent.
- Subject to customary background checks.
- Customer service and/or receptionist experience preferred.
- Competitive pay.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) with company matching.
- Paid time off, including all federal holidays.
- Greet customers and address various requests.
- Deliver personalized and engaging customer service.
- Adhere to all banking regulations and internal policies.
- Recommend products and services aligned with customer needs.
- Assist with additional tasks as needed to support bank operations.
- Flexibly perform roles as a receptionist, customer service phone operator, or project team member.
- Respond to customer inquiries and provide account assistance.
- Handle administrative tasks as needed.
- Inform customers about bank services and direct them to appropriate staff when necessary.
- Reconcile daily, weekly, and monthly reports.
- Maintain a clean and secure workstation.
- Monitor lobby and drive-thru activity to ensure safety.
- Maintain knowledge of bank regulations and complete training requirements.
- Exceptional customer service skills.
- Professional demeanor.
- Strong verbal and written communication abilities.
- High attention to detail and organizational skills.
- Cash handling experience preferred.
- Ability to work both independently and collaboratively.
- Flexibility and willingness to adapt to various roles and tasks.
- Computer literacy, with knowledge of Microsoft Office products like Word, Excel, and PowerPoint.
- Proficiency in 10 key skills.
- Bilingual abilities are beneficial.
Vacancy posted 5 days ago
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