Jr. Network & Technical Support Specialist

Job Description

Job Description

ALL APPLICANTS MUST HAVE A PERSONAL VEHICALE AND BE COMFORTABLE WORKING FULLY ON SITE (Monday - Friday)

*** this is a fully on site opportunity in Westchester County ***

Description

Our client is looking for a Technical Support and Jr. Networking Specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service.

Required Experience:

2-4 years of enterprise experience providing help desk, desktop, or technical support to end users

Experience working with a ticketing system

Experience working with Active Directory

The following experience is strongly encouraged for this assignment:

•Proficiency in Windows OS / Windows software support (Windows 10 / Windows 11)

•Knowledge of troubleshooting email related issues

•Knowledge of workstation setup and installs.

•Ability to install network operation systems and perform simple upgrades to the network

•Strong Knowledge on troubleshooting desktop systems such as desktops and PCs

•Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)

•General network experience with printers/routers/adding users/grouping

•Server Hardware configuration

•Manage switch configuration and troubleshooting

•LAN/WAN experience

•Support of virtual server environment

Top Skills

Windows support, ticketing system experience, office 365, desktop support, hardware troubleshooting, software troubleshooting, and active directory

Additional Skills & Qualifications

Certifications are not mandatory but nice to have. A+ is most applicable.

Please See the "SMART" questions below that have been asked in prior interviews:

***Used to assess networking & technical knowledge***

-What types of network devices are you familiar with?

-What is a VLAN?

-What is DHCP and why would you use it?

-What would you use Ipconfig for and which information will it provide?

-A user approaches yourself and mentions they are having a hard time accessing a website, what do you do?

-A user approaches yourself and tells you their computer is being "slow', what do you do?

-How do you prioritize tickets?

-How do you build relationships with end users and why would they trust you?

-Name a time you have worked with a difficult end user and how did you overcome the situation?

Experience Level

Entry Level  / Intermediate Level

This is a Contract position based out of White Plains, NY.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in White Plains,NY.

This position is anticipated to close on Aug 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.