Asset Protection Investigator

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite, The Fresh Grocer, Dearborn Markets, Fairway Market, Di Bruno Bros., Gourmet Garage, and Morton Williams banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

About You

The responsibilities of an Asset Protection Investigator encompass the protection of assets for Wakefern Food Corp. and any affiliation such as a 3rd party warehouse, vendors, contractors and all associates conducting business for or with the company. This includes but is not limited to safety accidents and injuries, violence in the workplace issues, fire protection, power failures, severe storm damage, loss of product through theft, grazing or damage from any means. This role also conducts investigations into misappropriation of products or services.

The position is located in Elizabeth, NJ.

What You'll Do

• Monitors the entire guard staff to ensure proper perimeter security is maintained
• Checks the alarm system to maintain proper internal and external security
• Oversees the proper entrance and exit of vehicle and pedestrian traffic onto our compounds
• Interacts with all levels of management and union membership for the achievement of mutual goals
• Inspects all assigned guard posts and insures that all guards are in proper uniform, the manpower is at its required numbers and that each post has an inventory of all paperwork needed to function accordingly.
• Responds to all alarm activations and determines the cause and proper approach to the re-setting of the alarm.
• Oversees the daily operation of the CCTV operator and witnesses that all log books and paperwork are kept in accordance with divisional policy.
• Responsible for the making and issuing of keys to authorized personnel and the making and installation of cores.
• Responsible for the issuing of all trailer seals for store deliveries, back-hauls and shuttles from the various warehouse facilities, all gate and tractor trailer release passes, as well as time stamps and receiving stickers.
• Maintains that the fencing and lighting conditions at all facilities are always in good condition.
• Maintains that all asset protection emergency equipment is kept in a state of preparedness to meet any given situation.
• Checks the outer and inner perimeters of all Wakefern buildings to insure that proper physical security is maintained.
• Coordinates with all Wakefern Divisions the orderly arrival and departure of sales representatives, outside vendors, service personnel and store pickups at any facility.
• Familiarizes themselves with the shipping and receiving procedures with all product divisions in order to have the ability to detect any apparent wrong-doing by an employee or vendor.
• Gathers intelligence and information concerning the theft and/or misuse of Wakefern property by training in specific security interviewing skills programs, (e.g., Wicklander & Zulawski or Reid).
• Has the responsibility to keep themselves informed about the activity in all of Wakefern's facilities because of the cross-training required.
• Monitors the activity of casual unloaders on and off the compound.
• Responsible for preparing all apprehensions for court or arbitration process.
• Required to be knowledgeable about the organization, its principal personnel and its day-to-day operation.
• Required to be knowledgeable in the areas of fire training, first-aid (must be minimum First Responder), AED and CPR certified with EMT offered as additional training on a voluntary basis. In areas of warehouse safety, must be OSHA trained (10-hour General Safety and Construction Safety), as well as obtaining the National Safety Council Advanced Safety Certificate.
• Responsible to interview any representative of any Federal, State or Local Agency before entrance to the Compound is given.
• Supervises of the snow removal operation when a snow emergency is declared. Must be proficient in the use of plows, front-end loaders and snow blowers, along with the maintenance and troubleshooting of same.
• Issuance of the card access and maintains the integrity of the system.
• Oversees the work performance of Asset Protection vendors, i.e., alarm, guard and camera companies, and maintains proper records.
• Responsible for the on-time operation of the employee shuttle bus service and is responsible to handle the special needs, as requested, of the Executive Staff and Wakefern Members including rides to the airport, etc.
• Audits of inbound and outbound loads, which include, but at not limited to, all store deliveries, all export deliveries, all full inbound vendor deliveries, all L.T.L (less than trailer loads) of vendor deliveries.
• Must be knowledgeable concerning the company's substance abuse policy and how it relates to the affiliated and non-affiliated staff at all facilities.
• Must be knowledgeable in the administration and follow-up of all fire/safety-related issues at all our facilities through routine inspections and mock-OSHA inspections.
• Must be knowledgeable in the proper method of investigating all accidents relating to personal injury or property damage, ensuring that all documentation of related facts has been logged in and filed away for possible future litigation.
• Must be knowledgeable in HAZCOM and the appropriate resolution of hazardous material spills, along with proper notification and documentation of same.
• Must be trained in non-violent crisis intervention for workplace violence.
• Must be knowledgeable in Shipping & Store Delivery Procedures appropriate to the resolution of store shortage investigations.

What We Are Looking For

• Two Year Associate's degree in Criminal Justice is required.
• 1 to 3 years of experience in compound supervision, a plus.
• Must have a valid driver's license. Flexibility with regard to rotating work schedule including weekends and holidays in various NJ facilities.
• An asset protection investigator is present onsite, 24/7, regardless of whether the company is open for business. It is their responsibility, while on duty, to respond within a moment's notice to any situation, to quickly assess same for cause and to take action as required.
• An asset investigator must have strong judgment skills, using these skills and knowledge to act in the best interests of safety and the well-being of the associates, as well as protecting the assets of the company.
• Because of their unique scheduling needs, investigators must be flexible, understanding that their duties deal strongly with emergency situations and they will have to work until the situation is resolved.
• Must possess strong leadership skills to take control of emergency situations, in the absence of management, and sometimes handle 2 or 3 crisis situations at the same time, using decision-making skills to prioritize the seriousness of each issue.
• Well-developed oral and written communication skills
• Security background in investigations and surveillance highly desirable
• Must be able to demonstrate a high level of customer service, confidentiality
• Ability to interface with all levels of Wakefern / ShopRite Associates
• Valid driver's license and good driving record
• Bilingual English/Spanish preferred.

How you'll succeed

• Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
• Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results: Supports divisional and strategic objectives through achievement of work goals.

How you'll work

• Work schedule is three 12 hour workdays per week and four 12 hour workdays weeks alternatively. Workdays include some weekend days and holidays.
• May work at other NJ locations
• Some warehouses are contain refrigerated and/or frozen products

Company Perks

• Vibrant Food Centric Culture
• Comprehensive medical, dental and vision package
• Competitive Salary and Paid Time Off
• Fitness Reimbursement and Well-Being Program
• Corporate Training and Development University
• Collaborative team environment
• Paid Parental Leave
• 401K
• Matching Gifts and Community Volunteer Involvement

Compensation and Benefits

The salary range for this position is $66,400 - $72,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.