Technical Writer/Editor (Edifecs)- VHA Finance

Technical Writer/Editor (Edifecs)

Location: Remote

Description

HigherEchelon is seeking a highly motivated and self-directed Technical Writer/Editor (Edifecs) to support the Edifecs application suite and VA applications as they migrate to and operate within cloud environments. This role offers an opportunity to work within a high-performance team, leverage modern cloud and enterprise technologies, and serve as a trusted advisor to VA stakeholders.

The Tech Writer/Editor will develop, edit, maintain, and manage accurate, clear, and compliant technical and administrative documentation supporting Edifecs applications, cloud operations, application releases, system maintenance, and business processes. The successful candidate will work autonomously while collaborating closely with engineers, architects, product owners, program managers, subject matter experts, and customer stakeholders to transform complex technical information into concise, usable, and high-quality deliverables.

Job Responsibilities

• Write, edit, update, and maintain technical and administrative materials, including reports, manuals, briefs, proposals, instruction books, process guides, technical publications, operating procedures, and maintenance documentation.
• Develop documentation supporting the installation, configuration, operation, maintenance, enhancement, and support of Edifecs applications and related cloud-hosted systems.
• Create and maintain standard operating procedures, user guides, training materials, release documentation, deployment guides, technical runbooks, and system-administration documentation.
• Refine and edit work products developed by other writers, engineers, subject matter experts, and contributors to ensure consistency, accuracy, completeness, readability, and adherence to established style requirements.
• Coordinate technical-publication activities for complex technical, scientific, healthcare, business, and administrative content.
• Collaborate with subject matter experts, application engineers, cloud engineers, system administrators, DevSecOps personnel, product owners, program managers, and business stakeholders to gather, validate, organize, and document information.
• Translate complex technical, operational, cloud, and business concepts into clear, concise, accurate, and user-friendly documentation for technical and non-technical audiences.
• Support documentation required for application changes, cloud migration activities, release management, system maintenance, process improvement, compliance, and operational readiness.
• Produce and maintain technical diagrams, process flows, document templates, presentations, and other visual communication materials using approved publishing and collaboration tools.
• Apply industry documentation practices, technical-publication standards, style guides, document-control requirements, and quality-assuranceprocesses to all work products.
• Manage document reviews, stakeholder comments, version control, approvals, publication activities, and repository updates in accordance with established processes.
• Represent HigherEchelon during internal and external meetings, stakeholder engagements, project reviews, and specific customer-facing initiatives.
• Independently develop solutions to technical-writing and document-management challenges of moderate complexity, using established policies, procedures, and best practices for guidance.
• Manage multiple writing, editing, and document-development assignments concurrently while maintaining quality, accuracy, consistency, and schedule commitments.
• Identify documentation gaps and recommend improvements to templates, processes, technical content, and knowledge-management practices.
• Maintain awareness of evolving cloud technologies, documentation practices, technical-publication standards, and customer requirements to continuously enhance document quality and usefulness.

Required Skills

• Demonstrated experience developing, editing, and maintaining technical documentation, reports, manuals, procedures, process guides, proposals, and other business or technical publications.
• Strong written and verbal communication skills, with exceptional attention to detail, grammar, style, organization, consistency, and document quality.
• Ability to translate complex technical, operational, application, cloud, and business information into clear, concise, accurate, and user-friendly documentation.
• Experience collaborating with subject matter experts, program managers, engineers, system administrators, application teams, and business stakeholders to gather and validate technical information.
• Proficiency with Microsoft Office products and document-collaboration tools, including Word, PowerPoint, Excel, SharePoint, and Visio.
• Experience developing process documentation, standard operating procedures, technical runbooks, user guides, training materials, release notes, and operational manuals.
• Knowledge of technical-publication standards, document-control procedures, version-management practices, formatting conventions, and style guides.
• Experience reviewing, editing, and coordinating content developed by multiple writers, technical contributors, or subject matter experts.
• Familiarity with content-management systems, document repositories, workflow tools, and collaborative document-development practices.
• Experience with document layout, presentation development, technical diagrams, visual communication, and publishing tools.
• Ability to manage multiple assignments and competing priorities while meeting deadlines in a fast-paced environment.
• Strong organizational, analytical, critical-thinking, and problem-solving skills.
• Ability to work independently with minimal supervision, apply sound judgment, prioritize work effectively, and resolve issues proactively.
• Experience working with cross-functional teams and representing an organization during customer, program, and stakeholder engagements.
• Experience supporting proposal development, government contracting, defense, engineering, technology, healthcare, or professional-services organizations.
• Self-motivated, proactive, customer-focused, and adaptable to changing priorities and business requirements.
• Commitment to producing accurate, complete, polished, and high-quality deliverables.
• U.S. Citizenship is required, along with the ability to obtain and maintain a Public Trust security clearance.

Desired Skills and Experience

• Experience supporting Edifecs applications, healthcare EDI platforms, payer systems, healthcare technology, or cloud-hosted enterprise applications.
• Experience supporting VA, Department of Defense, or other Federal government programs and regulated enterprise environments.
• Familiarity with cloud concepts, AWS services, DevSecOps practices, CI/CD pipelines, and cloud-migration documentation.
• Experience developing documentation for system architecture, application interfaces, data flows, cloud environments, security controls, or operational-support processes.
• Familiarity with Agile methodologies, including Scrum, Kanban, sprint planning, backlog management, and iterative product delivery.
• Experience supporting healthcare, technical, scientific, or medical publications.
• Knowledge of accessibility requirements and Section 508-compliant document-development practices.

Education and Experience

• Bachelor's degree and ten or more years of relevant technical-writing, editing, communications, documentation-management, or related experience.
• An additional eight years of relevant experience may be substituted for formal education.
• Degree in Computer Science, Engineering, Technical Communications, English, Journalism, or a related scientific or technical discipline is preferred.
• Experience working within large, regulated enterprises, Federal agencies, or comparable complex technical environments is beneficial.
• Experience supporting Edifecs is preferred.

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About HigherEchelon, Inc.

HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled:

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.