IT Service Desk Technician - Remote Support & First-Call Resolution
Five Rivers IT, Inc
- Remote job
Five Rivers IT, Inc is seeking a Service Desk Technician to join our NYC metro-area team from our Fair Lawn, NJ office. You will provide frontline IT support, resolve incidents, and help improve service quality for clients. The role emphasizes quick problem-solving and professional customer interactions, with a focus on reliable tech service. You will handle user accounts, remote troubleshooting, and contribute to SOP updates while working in a local office setting with a strong client-service #J-18808-Ljbffr Five Rivers IT, Inc
- ...A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information...Remote workWork from homeFlexible hours
- ...enabled business services companies in... ...with a strong call center footprint... ...both on-site and remote agents,... ...as a Technical Support Representative... ...Responsibilities:Provide first-level technical... ...issues and resolutions in the system.Escalate... ...support or IT helpdesk...Remote work
- ...enabled business services companies in... ...with a strong call center footprint... ...both on-site and remote agents,... ...as a Technical Support Representative... ...Provide first-level technical... ...technical issues and resolutions in the system.... ...tech support or IT helpdesk experience...Remote work
$51.94k
...currently hiring for a Service Desk Technician to provide call center report for our federal... ...position will be a remote position. Due to... ...with users. Provides support to end users on a variety... ...problems to ensure timely resolution. Provides first-tier support to end...Remote workFull timeCurrently hiringWork at officeShift work- ...radiology career by joining Piedmonts Travel Agency, First Call Staffing Solutions! We service most of our 28 hospitals across Georgia - Atlanta, McDonough... ...Solutions (FCSS), a unique travel agency that supports the state-wide Piedmont integrated care delivery system...SuggestedDaily paidContract workWork experience placementShift workWeekend work
- ...every decision we make we first ask, “Is the decision... ...efficient and friendly customer service. Assist with managing... ...with or without remote tools. Consistently achieve First Contact Resolution performance metric. Accurately document calls and cases. Be aware of...Remote work
$40k - $50k
At Five Rivers IT, we build and service reliable IT infrastructures... ...of a Service Desk Support Technician to join the dynamic... ...contact and incident resolution to customers with hardware... ...during the first call as possible Document... ...accounts and provide remote troubleshooting...Remote workWork at officeLocal areaRelocation$20 - $24 per hour
A leading IT services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing support...Remote jobHourly payLong term contractShift work- ...Flags is seeking a Service Desk Technician at our office... ...to helpdesk calls and tickets in... ...Responsibilities: Providing support to users and being the first point of... ...in-person and remote via Remote... ...diagnosis, and resolution. Assists with configuration... ...'s degree in IT preferred. At...Remote workWork at officeNight shiftWeekend work
- Service Desk Technician Level I Other Area(s) Chandler , Arizona... ...have a high rate of first call resolution but also expect our... ...to the appropriate support groups whenever possible... ...issue resolution. Remote diagnostics and... ...or GED. 1 year of IT Support experience,...Remote workFull timeWork at officeLocal area
- Junior Service Desk Technician (Part-Time) Location:... ...early in their IT career who... ...serve as the first point of contact... ...level technical support via email, chat, and video calls. Troubleshoot... ...Document issues, resolutions, and technical... ...in a remote environment....Remote workPart timeFor contractorsFlexible hours
- ...to deliver in the first place. Think you... ...of a full-time Service Desk Technician IIat The Iowa Clinic... ...-level IT support for internal clinic... ...for phone-based remote support and escalated ticket resolution. The position operates... ...Participate in an on-call rotation and...Remote workFull timeLocal area
- ...Job Title IT Support Technician Job Description... ...respond to end-user service calls and active IT operational... ...incidents to resolution. Essential duties... ...Serve as the first contact with customers... ...with service desk customers.... ...ServiceNow). Use remote tools and diagnostic...Remote workWork at office
$20 - $26 per hour
KH IT Services LLC, based in Austin, TX... ...every technician should grow professionally... ...1 Service Desk Operator serves as the first point of... ...responsible for: Live call answering... ...is 100% remote. Personnel are... ...inbound support calls Gather... ...Confirm successful resolution Follow up...Remote workHourly payContract workFor contractorsHome officeShift work- Job Title: Service Desk Technician Job Location: Hybrid [4 days... ...to provide first-level IT support in a fast-paced 24x... ...channels, ensuring timely resolution of incidents and service... ...inbound customer calls and perform... ...Team Leads. Utilize remote support tools to troubleshoot...Remote workTemporary workWork at officeShift work
$23 - $27 per hour
...manufacturing partner supporting customers in... ...Overview The Service Desk Technician I serves as the first point of... ...ensuring timely resolution of technology issues... ..., and general IT operational assistance... .... Provide remote and onsite... ...Metrics First-call resolution rate...Remote workContract workWork at officeLocal area$70k - $90k
...the retirement services industry. Our... ...a Service Desk Technician to our Technology... ..., while also supporting others... ...organization in a remote capacity.... ...include an on-call schedule which... ...Support: Provide first-level IT support for... ...tickets and resolutions Escalate...Remote workWork experience placementWork at officeLocal areaVisa sponsorship$22 - $26 per hour
...Position Position: Service Desk Technician (L1) Reports... ...technical support to Omega Systems... ...sites, and remote locations. Responsibilities... ...serves as the first line of... ...and internal IT services. This... .... NOTE: On-call rotation is required... ...of first-line resolution Follow...Remote workHourly payFull timeWork at officeLocal areaShift work$23 - $28 per hour
...provide the service, quality, and... ...The Service Desk Technician serves as the first point of contact... ...and urgent support to end users,... ...owning support calls, escalating... ...cabling, and other IT... ...ensure timely resolution or escalation... ...platforms, and remote management tools...Remote workHourly payWork at officeWorldwideWeekend workAfternoon shift- Inserso Corporation seeks a Network Support Technician to deliver onsite and remote Tier 2 IT support for DHS customers... ...peripherals, with after-hours on-call rotation as needed. You will work... ...contributing to system health, incident resolution, and documentation in a fast-...Remote workWorldwide
$75k - $95k
...Maryland Position Title: IT Service Desk Call Center Lead (Job 1515... ...for a team supporting NIH users. This role... ...documentation, and timely resolution. Monitor ticket aging... ...targets. Serve as the first escalation point for... ...sharing. Provide remote technical support for...Remote workFlexible hoursShift work$26.02 - $30.42 per hour
...scalable. The IT Help Desk Technician I is a member of the IT Service Excellence... ...and hardware support to staff,... ...Serves as the first point of contact... .... # Perform remote troubleshooting... ...steps, and log resolution for core network... ...of the on call rotation. #...Remote workHourly pay- ...Seasonal Surgical Tech First Assist (260000NQ) Provides direct support to surgeons during surgical... ...of a certified surgical technician program and a recognized... ...FL 34601. Eligible for remote work: On Site.... ...Hours: 0630‑1900 with on call requirements. Scheduled...Remote workFull timeSeasonal workDay shift
- ...tech‑enabled business services provider delivering... ..., with on‑site and remote contact centers throughout... ...Position Technical Support Representative - Provide first‑level technical... ...through step‑by‑step resolutions. Key... ...Previous tech support or IT helpdesk experience...Remote workFull timeTemporary workCasual workWork at officeLocal area
$40k
...Location: Remote Work, KY, US... ...Subcategory: Technical Support Schedule:... ...outstanding Call Center... ...agent is the first line of contact... ...will demonstrate service excellence by... ...supporting the IT service desk by providing end... ...find appropriate resolutions. Creates...Remote workFull timeFor contractorsWork at officeImmediate startShift work- ...The Technical Support Specialist serves as the first point of... ...meeting client Service Level Agreements... ...customer IT policies, contractual... ...and resolution procedures.... ...incoming support calls within three... ...support, help desk operations, or... ...Experience using remote support tools...Remote workFull timeWork at officeWork from homeFlexible hoursShift workAfternoon shift
- ...Service Desk Technician (Level I / Level II)Dynamic Solutions... ...firm that meets IT and Service needs... ...II) to provide support to a Federal Government... ...is an exempt remote role.... ...Include:Provide first-line technical support... ...communicate progress, resolutions, and issues to users...Remote workFull time
$25 per hour
...DescriptionHelp Desk... ...an energetic IT support professional... ...seeking Help Desk Technicians to join a growing... ...Enterprise Service Desk team in... ...a scripted call center role.... ...as the first point of contact... ...peripheralsTroubleshoot LAN, remote-access, and... ...steps, and resolutions within the...Remote workPermanent employmentContract workWork at officeImmediate startMonday to Friday2 days per week- ...serves as the first point of... ...for technical support and plays a critical... ...of IT systems, EMR... ...ServiceNow) and remote support tools... ...Strong customer service and multitasking... ...contact and resolutions to customer... ...tracks service desk tickets in... ...internal/external call routing,...Remote workNight shift
$83k - $154k
...negotiation, and resolution. You'll partner closely... ...claims from first notice through resolution... .... You'll make the calls, direct the... ...and policy language support it. Drive litigation... ...beyond your desk. Participate in special... ...highly qualified remote candidates who do...Remote workFull timeWork at officeLocal areaWork from homeHome officeFlexible hours
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