Customer Service Representative

Job Description

Job Description

Overview :

We are seeking a Customer Service Representative to join a high-volume call center supporting pension, healthcare, disability, and financial benefit programs. This role is ideal for a customer-focused professional who enjoys helping others, managing a fast-paced workload, and providing exceptional service over the phone.

Key Responsibilities

• Handle a high volume of inbound calls (100-150+ calls per day) from clients and customers regarding pension, healthcare, disability, and financial benefits.
• Provide outstanding customer service while accurately answering questions and resolving issues.
• Enter and update customer information and detailed call notes in the database during live interactions.
• Follow established call scripts and procedures while maintaining a professional and enthusiastic demeanor.
• Answer, direct, and manage incoming calls in a high-volume call center environment.
• Provide general administrative and clerical support as needed.

Qualifications

• High school diploma or GED required.
• Previous customer service, call center, or data entry experience preferred.
• Experience in healthcare, medical, benefits, insurance, or financial services customer support is a plus.
• Strong communication, multitasking, and computer skills.
• Ability to work efficiently in a fast-paced, high-volume environment.

Work Environment

• Fast-paced call center supporting pension, healthcare, and financial assistance programs.
• Collaborative team environment with approximately 30 customer service representatives and dedicated leadership support.
• Union-based workplace with a strong focus on customer service excellence and employee development.
• Results-driven yet supportive atmosphere that promotes work-life balance and teamwork.

Job Type & Location

This is a Contract to Hire position based out of West Harrison, NY.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in West Harrison,NY.

This position is anticipated to close on Aug 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.