Customer Relationship Associate (Teller) - Full-Time - North Dover

Customer Relationship Associate (Teller)

Start a meaningful career with a schedule you can count on. Join First Federal Community Bank as a Customer Relationship Associate and make a real difference every day by serving customers, building relationships, and helping people to reach their financial goals. Enjoy great benefits, paid holidays, professional development, and the opportunity to grow your career in a community-focused bank. This role is ideal for someone who enjoys working with people, values a consistent schedule, and wants to grow in a long-term career in their local community. No prior banking experience, we provide comprehensive training and ongoing support!

JOB SUMMARY:

As the first face our customers see, you set the tone for their entire experience with First Federal Community Bank. You'll create lasting impressions by delivering exceptional service and making every customer our top priority. In this role, you'll educate customers on solutions for their financial needs, promote First Federal products and services, and build strong relationships through meaningful, engaging interactions all while handling personal transactions with accuracy and care. Your active participation in organizations and community events demonstrates First Federal's commitment to Invest in Our Community. You'll embrace opportunities for professional growth, collaborate with a supportive team, and bring attention to detail that makes you an essential part of our success. Every interaction you have creates value for our customers and shows why First Federal is the premier financial services provider in our community.

MAKE A DIFFERENCE EVERY DAY!

Are you ready to start a career where you create meaningful connections and help people achieve their financial goals? At First Federal Community Bank, our Customer Relationship Associates are more than tellers, they are trusted advisors, problem-solvers, and the friendly faces that make banking personal. As the first point of contact for many of our customers, you'll deliver exceptional service, provide financial solutions, and represent our commitment to Invest in Our Community through active participation in local organizations and events. Every interaction is an opportunity to make a positive impact and show why First Federal is the premier financial services provider in our area.

WHAT YOU'LL DO:

• Welcome customers and create memorable experiences that make them feel valued.
• Receive deposits, cash checks, process withdrawals, and handle transactions with accuracy and care.
• Educate customers on financial solutions, promote First Federal products and services, and build strong relationships through engaging interactions.
• Answer questions about debit cards, online banking, and other services; both in person and over the phone.
• Balance your cash drawer daily and maintain a well-stocked, organized workstation.
• Demonstrate knowledge of all financial services to cross-sell products that meet customer needs.
• Embrace ongoing professional development and utilize Learning & Development tools to grow your skills.
• Represent First Federal with integrity and enthusiasm at community events and organizations.
• Adapt to changing business needs with a positive attitude, solve problems quickly, and maintain high ethical standards.

WHAT WE'RE LOOKING FOR:

• High school diploma or equivalent
• Strong customer service skills and a passion for helping others
• Good computer skills and interpersonal communication skills
• Ability to operate office equipment, including computer, calculator, copier/fax, and scanner
• Basic knowledge of debits and credits (or willingness to learn)
• Ability to multi-task and adapt to change
• Ability to complete an in-house training program
• Attention to detail and accuracy in handling transactions
• Professionalism, integrity, and adaptability in a fast-paced environment
• Commitment to personal growth and community involvement

WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?

• Consistent Schedule: Enjoy a predictable schedule with no rotating shifts, so you can plan your life with confidence.
• Weekends: We are only open a half-day on Saturdays and always closed on Sundays.
• Holidays: You will have up to 13 paid holidays (Mt. Hope Financial Center includes being closed on Old Christmas in January and Ascension Day in May).
• Benefits: Health, Dental, Vision and 401k with generous Bank Match*
• Paid time Off: Generous amount of paid time off available after 90 days of employment - plus paid volunteer time to support non-profits important to you.
• Professional Growth: We have a dedicated training department at our Dover, Ohio Headquarters committed to your development and also have opportunities for on-the-job training for skill building.
• Great Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, loan discounts, deposit account perks, On-site fitness center in North Dover
• *Eligibility requirements

READY TO START YOUR JOURNEY? If you are looking for a career where you are known by name, supported by your team, and encouraged to grow - we'd love to meet you!