Operational Key Account Manager

Responsibilities Act as primary contact for key accounts as defined by branch- and regional management Penetrate customer’s organization to identify and build relationships at all levels Work across DSV’s network and divisions to maintain and grow share of wallet Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes Provide clients with market insights to best predict and maneuver market challenges Create, maintain and update SOPs Lead client onboarding and implementation Oversee day-to-day operational activities, identify risks, pain points and service gaps Lead any and all collaboration efforts across internal stakeholders involved with the client Head up and respond to spot quote requests identify upselling opportunities Ensure data quality KPIs are met including timeliness and billing days Achieve and maintain acceptable AR rating Monitor, analyze and action customer performance according to committed volumes Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement Ensure client reporting requirements are met Conduct effective client business reviews on scheduled cadence and own any follow up items Facilitate/support contract and rate negotiations Identify new opportunities and structure deal teams to execute the opportunity to a win Develop account plans and action outlined satisfaction, threats and development opportunities Create and deploy bespoke logistics solutions according to client needs Challenge the norm Determine necessity and feasibility of EDI and other tech solutions that will support eBooking Analyze volume- and workflows to optimize productivity and uncover cost savings for client Manage rate optimization and yield management Requirements Bachelor's degree in business, logistics, supply chain management, or a related field is preferred 5+ years of experience in key account management in the transportation and logistics industry is preferred Experience with supply chain management, transportation, warehousing, and distribution Strong communication and interpersonal skills Excellent problem-solving and decision-making skills Ability to work independently and as part of a team Strong organizational and time management skills Knowledge of transportation and logistics industry trends and best practices Proficient in Microsoft Office Suite and other relevant software Core Competencies Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in analyzing performance metrics and optimizing logistics solutions to enhance client satisfaction and drive business growth. Highest-signal resume keywords Key Account Management Supply Chain Management Transportation Industry Knowledge Client Relationship Building Operational Oversight ATS Optimization Keywords Hard Skills Logistics Solutions Development Rate Optimization Data Analysis Market Insight Provision SOP Creation and Maintenance Soft Skills Strong Communication Skills Interpersonal Skills Problem-Solving Skills Decision-Making Skills Organizational Skills Industry Keywords Transportation Logistics Warehousing Distribution Customer Performance Monitoring Tools & Technologies Microsoft Office Suite EDI Solutions Relevant Software #J-18808-Ljbffr Jobtailor