Service Advisor

Job Description

Job Description

Essential Functions
• Models the values and guiding principles of our dealership;
• Diagnose and communicate vehicle needs to customer;
• Create detailed vehicle work-order, and assign to Service Technician;
• Maintain communication with customer to relay status of work;
• Process through completion all warranty, and repair orders;
• Maintain accuracy of all job-related service records;
• Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs;
• Act as an Ambassador for the dealership, and the Harley-Davidson brand.

Job Specifications
Physical and Mental Demands:
• Frequently moves around the service area, and other parts of the dealership for > 75% of the shift;
• Frequently moves motorcycles weighing greater than 500 to over 950 lbs.;
• Occasionally lift objects that weigh > than 50lbs.;
• Occasionally work more than 8-hours per day, and on the weekends;
• Frequently operate computer, or other office equipment.

Working Conditions:
• Constantly exposed to loud noises, fumes, and other toxic chemicals.

Position Requirements:
• High school diploma, or equivalent;
• Superior communication and customer service skills;
• Maintain technical knowledge and qualifications by keeping current in factory-training programs;
• Maintain a valid driver license with motorcycle endorsement, and clean driving record;