Production Support / QA Engineer

Production Support / QA Engineer

NTT DATA's client is seeking a Production Support / QA Engineer with strong experience in payment processing and terminal management systems. The ideal candidate will have hands-on experience with Ingenico / Castle terminals, the ability to debug trace logs, and a solid understanding of terminal estate management and deployment processes. This role requires a mix of support, QA validation, and troubleshooting skills to ensure seamless operation of payment devices and related systems.

Day-to-Day Job Duties:

• Provide L2/L3 production support for payment terminals and related applications
• Troubleshoot and debug issues using trace logs and system diagnostics
• Support and validate payment processing workflows and transactions
• Manage and monitor terminal estate management systems (hosted tools)
• Perform QA testing and validation for terminal configurations and updates
• Load and configure payment terminals with OS and application components
• Collaborate with engineering, operations, and business teams to resolve issues
• Participate in incident management, RCA, and continuous improvement activities
• Document issues, fixes, and standard operating procedures

Basic Qualifications:

• 3–6 years of experience in Production Support / QA / Payments domain
• Hands-on experience with payment terminals (Ingenico / Castle preferred)
• Strong understanding of payment processing systems and transaction flows
• Experience in debugging logs and troubleshooting production issues
• Familiarity with terminal management systems (Estate Management tools)
• Experience in QA validation and testing processes
• Strong analytical and problem-solving skills
• Good communication skills and ability to work with cross-functional teams

Nice to Have (Preferred):

• Experience in banking / fintech domain
• Knowledge of POS systems and device lifecycle management
• Exposure to Linux-based systems or embedded environments
• Experience with ticketing tools (ServiceNow, JIRA)
• Understanding of networking basics related to payment terminals

Education: Bachelor's degree in Computer Science, Information Technology, or equivalent experience

About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.