Counter Sales

Position Purpose The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability. Key Responsibilities Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times. Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment. Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential. Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy. Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction. Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities. Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery. Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards. Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service. Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives. Other duties as assigned. Direct Manager & Direct Reports Reports directly to the Branch Manager. This role does not include any direct reports. Travel Requirements Travel is not required; all duties are performed on-site at the designated sales counter location. Physical Requirements This role operates in both office and warehouse environments and involves extended standing and walking, frequent use of hands for computer and order‑processing tasks, and lifting up to 75 lbs (regularly up to 50 lbs). It requires clear verbal communication and the ability to manage multiple tasks in a fast‑moving setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Working Conditions Position is an on‑site role at a sales location, offering a dynamic environment with direct customer and team interaction. It requires adaptability, efficiency, and the ability to work in a fast‑paced, deadline‑driven setting. Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace. Strong collaboration and clear communication with staff, management, and customers are essential. This full‑time role runs Monday through Friday, with overtime during peak seasons. Minimum Qualifications Prior experience in a customer service or sales role preferred; experience managing customer relationships with a focus on satisfaction, retention, and loyalty. Proficiency in basic computer operations and internet navigation. Experience or familiarity with point‑of‑sale systems and order entry procedures. Demonstrated ability for clear and courteous communication in person, over the phone, and via email. Effective problem‑solving skills and resourcefulness in responding to customer inquiries and issues. Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis. Ability to work in varied conditions, including warehouses and outdoor environments. Honest, respectful, and courteous demeanor towards all customers and colleagues. Willingness and ability to work overtime as needed during the peak season. Capability to pass a pre‑employment drug test. Preferred Qualifications Bilingual proficiency in English and Spanish. Previous experience with irrigation or landscaping products. Forklift operation experience. Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge. Comprehensive understanding of landscaping materials, tools, and trends. Familiar with the inventory processes, including cycle counts and stock replenishment. Advanced skills in utilizing retail point‑of‑sale systems and common software applications. Current forklift certification and other relevant qualifications that enhance operational efficiency and safety. Ability to adapt to changing job requirements and manage multiple tasks effectively in a high‑paced environment. Minimum Education A high school diploma or equivalent is required. Preferred Education An Associate Degree in Business Administration or a related field is considered advantageous. Minimum Years of Work Experience Minimum of 2 years of relevant work experience. Certifications Forklift Operator Certification – valid certification demonstrating proficiency in safely operating forklifts. CPR and First Aid Certification – indicates the ability to respond to potential emergency situations. Competencies Unwavering commitment to customer satisfaction through courteous and respectful interactions. Clear, concise, and efficient communication skills. Maintains a clean and orderly work environment and manages multiple tasks to optimize operations. Utilizes basic computer and internet skills effectively for order processing and sales transactions. Meticulous attention to detail in creating sales orders and quotes. Develops and maintains a foundational understanding of the company's product offerings. Proactively identifies and resolves issues related to product availability, order discrepancies, and logistics. Engages positively with other team members through clear communication and cooperative effort. Compensation The base salary range is $19.00 to $22.88 per hour. Starting wage may vary based on location, education, training, and experience. Hourly associates may be eligible for overtime, performance‑based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Benefits Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, additional life insurance. All benefits subject to eligibility. Job Location Heritage Pool Supply – Anaheim 160 E Liberty Ave, Anaheim, CA 92801 Equal Employment Opportunity Statement As an Equal Employment Opportunity employer, SRS Distribution Inc. provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, or any other characteristic in accordance with applicable federal, state, and local EEO laws. Individuals with disabilities or disabled veterans requiring reasonable accommodation may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. #J-18808-Ljbffr Heritage Pool Supply Group, Inc.