Sr. Field Service Technician

Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together. What does a Sr. Field Service Technician at Swire Coca-Cola do? Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca‑Cola beverage equipment provided to customers for resale of Coca‑Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Responsible for the transportation, installation, removal, and repair (as needed) of fountain beverage dispensers, vendor and cooler equipment as assigned. Works under limited supervision. Job Details Schedule: 8:00am – 4:30pm Mon – Fri Pay: $26.98/HR Job Level: 3 Benefits Competitive wages paid bi‑weekly or optional pay on demand; overtime opportunities. Health coverage (3 medical options, dental and vision). Health Savings Accounts with company match. 401(k) Retirement Plan with company match. FREE Virtual primary care, acute care & physical therapy. FREE Employee Assistance Program. FREE Safety Shoes annually for most roles. Seven company paid holidays & 3 paid floating holidays. Paid time off (vacation, sick time, bereavement, jury duty, maternity/paternity, disability leave & volunteer time). Discounted & free product. Tuition reimbursement. Opportunities for career advancement. Responsibilities Diagnose multiple types of complex fountain machine equipment (e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) and other beverage equipment to determine work, parts, and materials needed and make required repairs. Move or remove equipment as required. Travel to and from customer locations in assigned area. Effective and appropriate interaction with customers, management, and associates. Upon completion of service call, clean and sanitize equipment, clean work area. Use handheld device to document travel, labor, and materials (parts and supplies) use for each activity. Correctly check in and out equipment and materials (parts and supplies). Maintain accurate parts inventory ($30–$35K est. value). Maintain a clean, organized, and safe vehicle. Attend meetings as assigned. Assist with special projects and events as assigned. Assist other associates as assigned. Perform other duties as assigned. Requirements High School Diploma (or GED) required. CFC Refrigeration Certification upon hire preferred. 2‑4 years experience in diagnosis & repair of consumer or commercial appliances required. 1‑2 years beverage service technician experience preferred. Must be able to demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on an iPhone and/or iPad device. Must be at least 21 years of age. Must have a valid driver's license. Driving record must meet Swire's vehicle policy requirements. Ability to work weekends and holidays as assigned. Ability to work with minimal supervision. Ability to lift a minimum of 50 pounds. Positive attitude. Ability to work with others. Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine, and Fundamental Skills certifications within first year. Ability to complete equipment manufacturing and company training within 180 days of hire. Swire Coca‑Cola is an equal employment opportunity and affirmative action employer that participates in the E‑Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca‑Cola does not sponsor applicants for work visas. #J-18808-Ljbffr