Xfinity Retail Service Associate

**Primary Responsibilities — Mobile Focused:** **Mobile Activations & Customer Education** Provide a white-glove experience activating new devices or BYOD to the network. Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue. **Secondary Responsibilities — When No Primary Actions Occur or on Red Floor:**Maintain visual standards and product placement for optimal customer experience. **Express Transactions*** Facilitate quick device swaps for customers.* Process equipment returns efficiently while ensuring compliance.**Expectations for All Employees*** Understand and follow the Comcast Operating Principles.* Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.* Win as a team through collaboration and openness to new ideas.* Participate in the Net Promoter System: huddles, callbacks, and feedback loops.* Drive results and operational excellence.* Foster and support a culture of inclusion.* Do what’s right for customers, teammates, communities, and investors.**Disclaimer**This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.Own the customer experience and promote digital options at every touchpoint. #J-18808-Ljbffr