Desktop support

Role Summary: Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling Job Description: Provide Break-Fix and end user support activities as required. Installing and configuring hardware and software components for windows work stations to ensure usability by end users Troubleshoot hardware and software issues for windows workstations and mobility support/management Should have practitioner level knowledge in SCCM 2012 and O365 Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices. Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. Provide smart Hands and Feet support for Technology team on demand Rack and Stack Support for commissioning/decommissioning infra devices to be provided. Provide physical access to vendors on demand for site/Communication rooms — IDF/MDF/MMR and Data Center/Server room. Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. Co-ordination for cable patching with Vendors or enable on demand. Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management Installing and configuring hardware and software components to ensure usability by end users Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates Experience in supporting overall manufacturing / lab IT systems and IT devices Familiarity with manufacturing, lab or distribution center IT equipment Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.. Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident Advanced communications skills to work with multiple teams and/or OEMs on high priority issues Advanced Microsoft skills (server support, etc.) Knowledge / Understanding of GMP and GxP Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment Strong focus on quality and attention to detail Job Qualifications: Strong Analytic/Troubleshooting Skills. Strong Communication Skills. Strong understanding of MS Windows Operating Systems. Strong working knowledge of MS Office and basic business application. Strong Customer Support Skills. Minimum 2 years desk side support services. Basic knowledge of networks, telecom, and compute/storage. Advanced knowledge of MacOS & iOS environment & administration. Advanced understanding of the MacOS imaging & end-point deployment process. Basic understanding of policy, user certificates and keychains design, management, and deployment. Advanced knowledge of mobile device support

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