IT Production Operations Support Technician

IT Production Operations Support Technician

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

Position Details:

Schedule: Sunday - Thursday

Shift: 8:00am - 5:00pm

Compensation: $19.50 - $27.00 an hour, depending on experience

Work Location: 100 West End Rd., Hanover Township PA 18706

Note: this is NOT a remote position. The new hire will be required to work onsite at the distribution center, Sunday through Thursday. This is an hourly role.

Position Purpose:

The IT Production Operations Support Technician is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark's Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.

Responsibilities:

• Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.
• Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.
• Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
• Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
• Works collaboratively with other support teams in the IT organization.
• Works collaboratively with business stakeholders in problem resolution and solutioning.
• Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
• Performs other related duties as assigned.

The ideal candidate should possess the following:

• Experience in learning and taking ownership of unfamiliar technology solutions
• Understanding of problem resolution methodologies and root-cause analysis
• Understanding of crisis escalation protocols
• Strong communication skills, both written and verbal
• Flexibility to occasionally work alternate shifts for training purposes
• Availability for infrequent after-hours support in crisis situations requiring local presence

Qualifications:

• 2+ years of experience as a computer operator, technical support professional, or call center analyst
• Proficiency with Microsoft Office applications
• Familiarity with end-user support, both local and remote
• Knowledge of IT ticket handling systems

Preferred qualifications:

• 3+ years of experience as a computer operator, technical support professional, or call center analyst
• Post-secondary diploma or degree in computer/networking systems, a related field of study, or equivalent experience
• Familiarity with IBM iSeries systems
• Familiarity with Atlassian Jira
• Availability for potential travel

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.