Dispatch Supervisor

Dispatch Supervisor

Department: Fleet Operations
Location: Fort Myers, FL Status: Onsite

Lead Real-Time Operations That Keep Healthcare Moving

LeeSar and Cooperative Services of Florida (CSF) are seeking a Dispatch Supervisor to lead daily dispatch operations supporting critical healthcare delivery services across Southwest Florida.

This role is ideal for a strong frontline leader who thrives in fast-paced, high-pressure environments and excels at real-time decision-making. You will play a key role in ensuring safe, compliant, and on-time transportation services across multiple service lines, including Courier, Pharmacy, EMS, and Distribution.

What You'll Do

Dispatch Operations Leadership

• Oversee daily dispatch activities, ensuring proper driver coverage for scheduled routes, on-demand requests, and emergency services
• Monitor real-time operations using GPS and fleet systems to address delays, route changes, and service disruptions
• Serve as the primary escalation point for dispatch-related issues during assigned shifts
• Coordinate driver assignments to maximize productivity and service reliability

Compliance & Safety

• Ensure adherence to DOT, OSHA, HIPAA, and company policies
• Conduct safety briefings and reinforce standard operating procedures
• Monitor driver performance, attendance, and compliance; provide coaching as needed
• Support investigations of accidents, incidents, and service disruptions

Leadership & Team Development

• Assist with hiring, onboarding, training, and mentoring dispatch staff and drivers
• Provide real-time coaching and operational guidance
• Foster a culture of accountability, teamwork, and continuous improvement
• Escalate operational risks and staffing concerns to leadership

Operational Coordination & Performance

• Collaborate with internal departments including Pharmacy, EMS, Culinary, and Distribution
• Maintain accurate dispatch records and performance reports
• Analyze operational data to identify trends and improve service levels
• Support implementation of process improvements and technology enhancements

What You Bring

Required:

• High School Diploma or GED
• Minimum of 3+ years of experience in dispatch, logistics, fleet, or transportation operations
• Valid driver's license with acceptable driving record

Preferred:

• Associate or Bachelor's degree in Business, Logistics, or Supply Chain
• Prior supervisory or leadership experience
• Experience in healthcare, pharmaceutical, or time-sensitive delivery environments

Key Strengths:

• Strong leadership and real-time decision-making ability
• Experience with dispatch systems, GPS, telematics, and routing tools
• Excellent communication and conflict-resolution skills
• Ability to manage multiple priorities in high-pressure environments
• Strong analytical and problem-solving skills
• Flexibility to work evenings, weekends, holidays, or emergency coverage

Why Join LeeSar & CSF

At LeeSar and CSF, our fleet and dispatch teams are essential to supporting hospitals and healthcare providers throughout Southwest Florida.

As a Dispatch Supervisor, you will:

• Lead operations that directly impact patient care and service reliability
• Work in a fast-paced, mission-driven environment
• Develop leadership skills and operational expertise
• Be part of a collaborative, high-performing team

Benefits Package

LeeSar and CSF offers a comprehensive benefits package that includes an on-site health clinic, annual bonus program, an HDHP plan at zero cost for associate-only coverage, employer contributions to HSA and cost-sharing at all coverage levels, employer-paid disability and group life insurance, and a 401(k) plan with up to a 5% employer match and immediate vesting, plus a Roth option. Additional benefits include dental, vision, and voluntary plans, tuition reimbursement, professional development opportunities, nine paid holidays, and a generous PTO bank.

At LeeSar and CSF, our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.

Interested candidates may request the full job description by emailing View email address on click.appcast.io with the subject line Dispatch Supervisor