Service Manager

Description


The Waldinger Corporation has an opportunity for a qualified Service Manager in our Springfield Office.

Job Summary:
Responsible for overseeing daily operations, managing a team of service technicians, and ensuring high levels of client satisfaction.

Responsibilities:
• Service Operations Management: Oversees all aspects of service operations, including scheduling, dispatching, and workflow management. Ensures efficient use of resources, including labor, parts, and equipment, to maximize productivity and profitability. Monitors service performance metrics and KPIs to track departmental goals and objectives.
• Technical Support: Provides technical expertise and support to service technicians and clients as needed. Assists in diagnosing complex service issues and recommending appropriate solutions.
• Quality Control: Ensures services meet established quality standards and client expectations. Implements quality control systems and procedures to monitor and maintain high-quality output. Addresses and resolves quality issues promptly to prevent recurrence.
• Safety Management: Develops and implements safety protocols to ensure a safe working environment. Conducts regular safety audits and inspections to identify and mitigate potential hazards. Promotes a culture of safety awareness and compliance with regulatory requirements.

Requirements:
• 3-5 years of service technician or related trades experience
• Associate's Degree or Technical Training Program Completion
• Moderate Travel

We Offer:
• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

The Waldinger Corporation is an EOE, including disability/vets.
The Waldinger Corporation participates in E-Verify.