Operations Associate - Washington D.C.
Blueground
Blueground Field Operations Associate
At Blueground, we're on a mission to make everyone feel at homewherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life's next chapter.
Since 2013, we've grown into a global leader in fully furnished rental homes backed by over $300M in funding, we're currently operating in 46 cities with more than 50,000 homesand we're not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.
Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we've built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you'll find a place to grow, make an impact, and shape the future of a world leading organization.
We're guided by five principles that reflect how we work and win together:
- Putting Guests First Everything starts with delivering an unforgettable guest experience.
- Speed We move fast, stay agile, and keep pushing boundaries.
- Keeping it Honest We lead with transparency and build trust through open dialogue.
- Embracing Change We welcome new challenges with optimism and adaptability.
- Diving In We take ownership, act with purpose, and deliver meaningful results.
The Role
We're looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operationsprepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.
From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you'll be instrumental in maintaining Blueground's high standards and delivering a seamless experience for every guest.
What You'll Be Doing
- Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-inhandling everything from small fixes to last-minute prep.
- On-the-Ground Support: Serve as Blueground's boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
- Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
- Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, dcor, and presentation are on-brand and flawless.
- Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
- Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience teamkeeping communication tight and response time fast.
Vacancy posted 6 days ago
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