Spa Services Coordinator-Full time $15.00

Job TitleResponsible for portraying a welcoming, professional demeanor and providing exemplary customer service to guests and staff ensuring the guest experience from walking through the door through checking out is exceptional.ResponsibilitiesOpen and close the facility ensuring product is secure and doors are locked.Initial contact for spa guests check in/check out, greet guests in a welcoming fashionManage, book & update appointment schedules disseminating correct information to guest regarding services as well as provide schedule updates to technicians in a timely fashion and follow through and detailed documentation of appointmentsProvide professional guest centered customer service by answering spa, resort and staff related inquiries about services, appointments, scheduling, and other activities including resolving guest issues and providing manager’s updatesAccurate billing out guests; recording data; maintaining an accurate bank providing accurate financial/accounting reports dailyAssist with facility cleanliness and safety, check all areas for clean floors/carpet, check bathroom areas for clean sink area, check shower areas for cleanliness straighten up inventory rooms and dispose of empty boxes, put dirty towels in the hamper and take to laundry pick up areaPerform administrative tasks: perform accurate daily closing accountingAssist with retail/wholesale purchasing, tracking, and inventoryAssists with group bookings and Central Reservation questionHandle high volume of telephone calls with guests and central reservations with accuracyUpsell spa products and actively engage guests with retail products acting as a salespersonPerforms duties to include: escorting guests to locker room, stocking amenities, providing locker combination instructions, guest slippers and robes, write orders to for new product (fruit, teas, etc) prior to running out, clean and stock slippers, stock and fold towels and ensure quiet room is tidyEngage in appropriate “small talk” with guestsReport areas in need of repair immediately to supervisors/managersAddress safety issues immediately; bring to attention of managementBack up for supervisor during absencesPerforms other duties as assigned by managementQualificationsMust maintain confidentiality of guests under HIPPAMust be reliable, responsible, organized and punctualMust maintain high standards of personal and facility neatness with professional presentationMust be at least 18 years of ageComputer skills mathematical and cash handling skills requiredProficiency in Microsoft Word and Microsoft ExcelExcellent interpersonal communication skills both on the phone and in personMust possess the ability to multi-task in a high volume retail environmentMust be able to sit / stand for up to an 8 hour shift with the ability to lift 25 pounds or more and go up/down stairs and walk throughout the dayAbility to work well with little direct supervision as well as in a team environment.Position requires flexible availability with ability to work days, nights, weekends, holidays as requiredRetail sales experience a plusHigh school diploma, required2 years customer service in a professional hospitality atmosphere; with computer use, retail sales and purchasing experience, requiredSpa or Hotel booking experience preferred