Vice President, Associate Support & Digital Experience
Confidential
Vice President, Associate Support & Digital Experience
About the Company
Leading consulting services provider & well known tech-focused research firm
Industry
Information Services
Type
Public Company
Founded
1979
Employees
10,001+
Categories
- Consulting
- Governments
- Professional Services
- Information Technology
- B2B
- Consulting & Professional Services
- SAAS
- Enterprise
- Analysts
- Analytics
- Applications
- Business
- CIOs
- Cloud Computing
- Customer Management
- Enterprise Architecture
- IT
- Industry Analysts
- Management
- Research
- Social Computing
- Technology
- Virtualization
- Scientific & Academic Research
- Information Technology & Services
- Artificial Intelligence
- Internet of Things
- Services
- Computers
- Crisis Management
- Software Installation
Specialties
- information technology
- research
Business Classifications
- B2B
- Enterprise
- SAAS
About the Role
The Company is seeking a Vice President for Associate Support and Digital Experience. This senior leadership role is pivotal in overseeing the global end-user support for a large, distributed workforce. The successful candidate will be responsible for the 24/7 Global Service Desk operations, Level 2 support, and the digital employee experience. The role demands a relentless focus on making support faster, smarter, and more invisible, with a strong emphasis on reducing ticket volume, automating issue resolution, and proactively monitoring for potential problems. The ideal candidate will have a proven track record in leading large support organizations, driving automation, and improving digital employee experience. Key responsibilities for the Vice President include leading a team of over 80 professionals, setting and delivering on aggressive ticket reduction and automation agendas, and creating a culture of continuous improvement. The role also involves close collaboration with IT, real estate, and business stakeholders to ensure service excellence and operational efficiency. The candidate should have a strong background in ITIL/IT service management practices, experience with DEX tooling, and a deep understanding of modern end-user computing. Excellent communication, stakeholder management, and a results-oriented, strategic leadership approach are essential. A Bachelor's degree in a related field is required, with an advanced degree being a plus.
Hiring Manager Title
MVP, Digital Workplace & End User Services
Functions
- Information Technology
Vacancy posted 5 days ago
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