Account Manager II - Commercial Lines

About Hub International HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life, health, employee benefits, investment, and wealth management products and services. With over 21,000 employees in 600+ offices worldwide, HUB has grown substantially, fueled by industry‑leading success in mergers and acquisitions. What We Offer You Our entrepreneurial culture fosters an environment of open feedback and improvement, enabling employees to make the best decisions for our customers and the organization. We offer competitive salaries and benefits, including medical/dental/vision insurance, voluntary insurance options, Health Savings Account funding, 401k matching, company‑paid life and short‑term disability plans, supplemental life and long‑term disability options, comprehensive wellness program, and a generous PTO package. We value work/life balance, employee engagement events, and growth potential. HUB gives back to the community through strong community support and involvement. Summary The Account Manager II is accountable for delivering excellent and efficient service through day‑to‑day account management of an assigned group of accounts. The role focuses on client retention, satisfaction and continuous improvement. The Account Manager II serves as a mentor to Account Manager I, provides direction to Assistants, and supports Producers. The role uses discretion and judgment in determining coverage needs and negotiating with carriers and clients. Essential Duties and Responsibilities Establish and build relationships with customers and carriers. Review contracts and agreements for insurance coverage compliance and address coverage issues. Identify client insurance needs, coverage gaps, and loss exposure. Recommend appropriate coverage, bind policies, and manage timely production and delivery of renewal policies. Critically analyze and compare insurance plans to determine suitability. Negotiate terms, pricing, and conditions with carriers. Prepare and maintain accurate summaries of insurance schedules and proposals. Act as a liaison between clients and carriers to resolve service issues and policy interpretation. Collaborate with Producers in policy review and delivery, meeting clients occasionally to improve service. Contact clients regarding outstanding receivables; invoice clients; review and maintain accounting history. Requirements 5+ years of experience in an insurance account‑management role in required lines; brokerage experience is preferred. Excellent customer service, analytical, problem‑solving, and conflict‑resolution skills. Proficiency with computer systems, including Microsoft Office and automated agency‑management systems. Regular, full‑time work schedule at HUB’s facilities; willingness to travel on business when required. Experience as a supervisor, project leader, mentor, or team leader (preferred). Required travel: negligible. Required experience: 5–7 years of relevant experience. Required education: high school or equivalent. Education, Licensing and Certification Requirements High‑school diploma or equivalent required; college degree preferred. Currently licensed in good standing in required lines and states with all necessary CE credits. Advanced professional designation highly desirable (e.g., AAI, ARM, CIC). Equal Employment Opportunity Statement HUB International Limited is an equal‑opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr HUB International