Collections Manager 1

Equipment Finance Core Collections Team Member

We're seeking an individual to join our Equipment Finance Core Collections team who has Operation Management experience. You will work a hybrid working model from our Marshall or West Side Flats, St. Paul, MN location.

Main Functions:

• Leading a team of EF Servicing Team members.
• Showing versatility and excellent time management.
• Responsible for training, coaching and mentoring team members.
• Provides high quality customer service by responding to telephone inquiries, requests and problems, as needed.
• Researches, analyzes, and provides solutions that meet the customer's needs.
• Testing as needed in the UAT environment with EF applications and customer online portal.
• Lead through process improvements and transformation.
• Engage with team members and handle customer escalations.
• Work additional projects as assigned.
• Strong communication skills.
• Ability to collaborate within team as well as with other areas of the organization.
• Strong ability to escalate concerns timely and effectively.
• Desire to develop a strong team to meet organization objectives.
• Proactively identify new and better ways of working.
• Positive outlook and good interpersonal skills.

Basic Qualifications:

• High school diploma or equivalent.
• Typically, five or more years of relevant experience.

Preferred Skills/Experience:

• In-depth knowledge of concepts, practices, policies and procedures of banking products and services.
• Effective telephone and interpersonal skills.
• Strong problem-solving and negotiation skills.
• Ability to handle difficult customer calls.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Ability to identify and resolve/escalate problems.
• Good time management skills.
• Strong communication skills.
• Desire to lead a team of individuals with a common goal.

Schedule is M-F 8am- 5pm. The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week in the Marshall hub and the flexibility to work outside the office location for the other days.