Warehouse Manager

Job Description

Job Description

About Us: At Kimberbell, our passion is helping people “Experience the joy of creativity”™ by providing superior machine embroidery experiences. Kimberbell was established in 2009 in beautiful Logan, Utah, located in the Cache Valley of Northern Utah. We produce machine embroidery designs, project materials, project books, subscription boxes, and events.

Job Title: Warehouse Manager

Department: Operations

Job Summary: The Warehouse Manager is responsible for overseeing warehouse operations, order fulfillment, and shipping activities to ensure products are received, stored, picked, packed, and shipped accurately and efficiently.

This role leads the warehouse and shipping team, establishes effective processes, monitors department performance, and continuously identifies opportunities to improve productivity, accuracy, and workflow. The manager is responsible for daily operations, employee development, and maintaining a safe, organized, and efficient work environment while supporting company goals and customer satisfaction.

Position Type: 

• Full-time (35-40 hours per week)

Supervisory Responsibilities: 

• Train, and supervise employees in warehouse, shipping, inventory, and quality assurance operations.
• Oversee daily workflows, employee scheduling, staffing needs, and workload distribution.
• Establish performance expectations, conduct evaluations, provide coaching, and hold team members accountable for productivity, quality, and safety.
• Develop employee skills through ongoing training, cross-training, and professional development.

Essential Duties/Responsibilities:

• Oversee daily warehouse operations, including receiving, inventory storage, organization, order fulfillment, and shipping.
• Maintain accurate inventory records, coordinate inventory counts, investigate discrepancies, and implement corrective actions.
• Ensure customer and wholesale orders are picked, packed, documented, and shipped accurately and on time.
• Manage shipping priorities, carrier coordination, shipment tracking, and resolution of fulfillment issues.
• Establish and maintain warehouse procedures, inventory controls, packaging standards, and quality assurance practices.
• Monitor department performance metrics, identify inefficiencies, and implement process improvements to increase productivity and accuracy.
• Maintain a clean, organized, and safe warehouse environment, ensuring proper equipment use and compliance with safety procedures.
• Communicate inventory shortages, damaged goods, shipping concerns, and operational challenges to appropriate departments.
• Collaborate with Production, Relationship Management, Customer Care, and other departments to coordinate priorities and support business operations.
• Identify operational challenges, develop solutions, and take ownership of department performance and continuous improvement.

Education and/or Work Experience Requirements:

• High school diploma or GED required.
• Forklift Certified preferred.
• 1-3 years of experience in warehouse, inventory, distribution, or fulfillment operations preferred.
• Previous supervisory or team leadership experience, including coaching, employee development, and performance management, preferred.
• Experience with inventory management systems, ERP software, or warehouse management systems preferred.
• Strong organizational, communication, problem-solving, and decision-making skills with the ability to manage competing priorities.
• Demonstrated ability to analyze performance data, improve operational processes, and maintain accountability for department results.

Physical Requirements:

• Must be able to lift and carry up to 50 lbs.
• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards.

‘Day in the life’: The Warehouse Manager oversees daily warehouse operations, including staffing, inventory management, order fulfillment, and shipping priorities. Throughout the day, they monitor team performance, resolve operational issues, and collaborate with other departments to ensure orders are processed accurately and on time. They also coach employees, attend required manager meetings and trainings,  identify opportunities for process improvement, and maintain a safe, organized, and efficient warehouse environment. 

Benefits: 

• Competitive wage
• Health, Dental and Vision Insurance 
• 401K Match
• Paid parental leave
• Complimentary Life Insurance
• Comprehensive training and ongoing professional development opportunities
• Employee discounts on our products

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