Coach - Account Manager

Who We Are

We partner with business owners and high-performing professionals to help them execute at a higher level. We are a strategic partner and accountability system -not just an advisory firm. Our role is to ensure that strategy turns into consistent, disciplined execution.

We are building an organization focused on long-term growth, strong relationships, and operational excellence. Our team operates with ownership, follow-through, and a commitment to continuous improvement.

Our core values:

• Big Vision & Generosity - Thinking long-term and serving others well
• Integrity & Authenticity - Doing the right thing, even when it's hard
• Leadership & Accountability - Owning responsibilities and outcomes
• Tenacity & Grit - Consistency, resilience, and follow-through

Job Summary

The Employee Coach works directly with business owners and high-performing professionals to drive execution, accountability, and performance .

This role is not about giving advice-it is about ensuring follow-through.

You will build trusted relationships while holding members accountable to their commitments, helping them execute consistently on agreed-upon priorities and goals.

You will not do the work for them-you will ensure the work gets done.

This position requires confidence, structure, and professional presence . You must be comfortable having direct conversations, addressing missed commitments, and maintaining high standards without damaging relationships.

This is a member-facing, in-person role requiring consistent engagement.

Key Responsibilities

• Serve as the primary point of contact for assigned members
• Lead structured, agenda-driven coaching sessions focused on execution and priorities
• Track commitments, deadlines, and key action items
• Ensure consistent follow-through through clear, direct communication
• Identify recurring breakdowns (time management, delegation, leadership gaps, lack of execution)
• Address missed commitments promptly and professionally
• Challenge lack of follow-through when necessary, while maintaining trust
• Reinforce organizational standards and expectations
• Maintain detailed documentation of meetings, commitments, and outcomes
• Monitor progress against defined goals and milestones
• Escalate concerns when expectations are not being met
• Partner with internal teams to ensure alignment and follow-through
• Support onboarding of new members and establish early accountability rhythms
• Maintain strict confidentiality and professionalism in all interactions

Role Scope & Boundaries

• Focus exclusively on coaching, accountability, and performance support
• Do not provide accounting, tax, legal, or financial advisory services
• Do not execute work on behalf of members
• Ensure members are prepared, aligned, and following through on commitments

Required Skills & Qualifications

• Professional experience in operations, client-facing roles, performance management, or coaching
• Strong executive-level communication and interpersonal skills
• Proven ability to hold others accountable respectfully and effectively
• High level of discretion, professionalism, and sound judgment
• Strong organizational skills and consistent follow-through
• Ability to manage multiple relationships while maintaining structure and detail

Preferred Backgrounds

• Operations Manager / Director of Operations
• Practice Manager (medical, dental, or service-based)
• Account Manager / Client Success (high-touch, performance-driven)
• General Manager or former business owner

Who Thrives Here

This role is a strong fit for individuals who:

• Are comfortable holding others accountable in a direct but professional way
• Do not avoid hard conversations
• Communicate confidently with experienced professionals
• Think in terms of structure, priorities, and execution
• Take ownership of outcomes-not just activity
• Value consistency, discipline, and follow-through
• Prefer in-person, structured environments

Not a Fit If

• You prefer a purely supportive or motivational coaching role
• You avoid direct or difficult conversations
• You are looking for remote or flexible work arrangements
• You prefer executing tasks rather than holding others accountable

Compensation & Benefits

• Base salary + performance bonuses
• 10 business days PTO (after 90 days)
• 12 Health Days (1 per month)
• 8 federal holidays

This is an on-site role based in McKinney, Texas .