Security Manager (Casino)

Job Description

Job Description

SUMMARY:

Under the direction of the PPO/General Manager, the Security Manager is a uniformed Level III position responsible for the overall management, administration, and coordination of Security, Safety, Emergency Preparedness, Training, Transportation, and related operational functions throughout the corporation. Reporting to the PPO / General Manager, the Security Manager provides leadership, direction, and oversight to Assistant Managers, Supervisors, and Security personnel while ensuring the protection of guests, team members, assets, and property. The Security Manager is accountable for maintaining compliance with corporate policies, gaming regulations, safety standards, emergency preparedness requirements, and applicable federal, state, tribal, and local laws. Through clear and effective direction and leadership, the Security Manager will draft, communicate and maintain all departmental budgeting policies as approved by the PPO /General Manager. The Security Manager will be ultimately accountable for all facets of the operation including but not limited to protection of life, assets and property at each of the SCDC properties, labor, cost control, quality guest service training and execution, and enforcing of established principals, code of conduct, and other policies as outlined by the PPO / General Manager, Human Resources Department, and the Santa Clara Development Corporation. This position requires exceptional customer relations skills. Duties also involve crime prevention, investigating crimes, responding to emergencies, performing as initial incident Officer, testifying in court proceedings, and protection of life. The Security Manager also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Santa Clara Development Corporation in a manner that faithfully reflects and upholds the Santa Clara Development corporation mission, vision, and values.

SCDC CONTRACT REQUIREMENTS

• Any Kha’P’o Security Services Security personnel operating under a contract with Santa Clara Development Corporation (SCDC) is required to follow the job description set forth and outlined below by SCDC. The SCDC Human Resources is responsible for ensuring that all contracted employees understand their duties and responsibilities at this location. Each Security personnel, whether employed directly by SCDC or through a contracted company must review this job description, sign it, and submit it to Human Resources prior to performing duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

The Security Manager is responsible for developing, coordinating, and maintaining all safety, emergency preparedness, and corporate training programs to ensure compliance with Santa Calara Development Corporation, regulations. Essential duties include, but are not limited to, the following:

• Direct, manage, and oversee the daily operations of the Security Department and assigned safety-related programs.
• Supervise, mentor, and develop Assistant Managers, Supervisors, and Security personnel while promoting a culture of professionalism, accountability, safety, and exceptional guest service.
• Manage departmental staffing, scheduling, performance evaluations, coaching, corrective actions, employee development, and succession planning.
• Coordinate and oversee hiring, onboarding, training, and retention efforts for Security personnel.
• Develop, implement, and maintain Security Department policies, procedures, post orders, emergency response plans, and operational standards.
• Oversee all corporate emergency preparedness programs, including fire, evacuation, medical emergency, robbery, active shooter, severe weather, and other emergency response drills. Ensure required drills, training exercises, inspections, and reports are completed accurately and within established timelines.
• Develop, coordinate, and maintain departmental training programs, including CPR/AED, emergency response, safety awareness, new-hire orientation, and compliance training. Ensure all required training assignments are properly distributed, tracked, documented, and maintained for audit and compliance purposes.
• Maintain oversight of all safety programs, management initiatives, and loss prevention efforts throughout the corporation. Conduct and oversee safety inspections, hazard assessments, accidents and investigations.
• Analyze incident trends, safety concerns, and loss prevention data and provide recommendations for continuous improvement.
• Ensure compliance with Gaming Commission regulations, OSHA requirements, corporate policies, and all applicable regulatory standards.
• Coordinate with Human Resources, Compliance, Law Enforcement, Fire Services, Emergency Medical Services, and other external agencies as necessary.
• Maintain oversight of key control systems, access control systems, locking hardware, security technology, and related departmental equipment.
• Ensure all first aid stations, emergency supplies, fire extinguishers, and safety equipment are properly maintained, inspected, and compliant with applicable standards.
• Review reports, investigations, surveillance information, and incident documentation to ensure accuracy, completeness, and confidentiality.
• Coordinate transportation and security support operations as assigned.
• Assist the PPO /General Manager with budget preparation, cost controls, capital planning, and departmental resource management.
• Monitor labor costs, operational expenses, and inventory related to departmental operations.
• Maintain accurate departmental records, training documentation, compliance reports, and operational files.
• Conduct regular meetings with departmental personnel to communicate operational priorities, policy updates, safety concerns, and organizational objectives.
• Serve as the department's primary point of contact for operational security, safety, training, and emergency preparedness matters.
• Provide leadership during emergencies, critical incidents, investigations, and special events.
• Promote a safe and secure environment through proactive leadership, risk mitigation, and continuous improvement initiatives.
• Perform other duties as assigned by the PPO / General Manager.
• Directly supervises Assistant Managers, Security Supervisors, Security Officers, Transportation personnel, and other assigned team members.
• Maintain and update all corporate Emergency Policies and Procedures, ensuring accuracy and compliance with Santa Clara Development Corporation requirements.
• Coordinate and conduct all monthly drills required by the Santa Clara Development Corporation emergency guidelines, including but not limited to fire, evacuation, robbery, medical emergencies, and security-related drills.
• Maintain the Tracer Key System, including tracking sensitive and non-sensitive keys and coordinating updates to the Commander key database.
• Work closely with Human Resources to ensure accurate, up-to-date employee headcounts and key assignments.
• Maintain and support security department software/s, including troubleshooting, scheduling repairs, and ensuring operational reliability.
• Conduct regular safety walks of all corporate properties to identify hazards and compliance concerns.
• Maintain and update all Security Department policies, procedures, duties, and duties and responsibilities for each shift, ensuring consistent formatting, accurate content, and correct corporate logos.
• Ensure all Security operational forms, inspection sheets, and documentation are current with correct logos.
• Work closely with the PPO / General Manager, HR, Compliance, Law Enforcement and department leadership to ensure all safety and training initiatives are aligned with corporate goals.
• Performs other duties as assigned to support the efficient operation of the security services and enhances location/site safety.

EDUCATION/EXPERIENCE/QUALIFICATIONS:

• High School Diploma or GED required.
• College Degree is not required but strongly preferred.
• Must be at least 21 years of age.
• Clean criminal background, with no felony convictions.
• All candidates will be required to obtain and maintain a gaming license.
• All candidates will be required to obtain and maintain state license.
• All candidates will be required to obtain New Mexico State Security Guard Level III license
• Must possess or be eligible to obtain a Private Patrol Operating Manager (PPOM) License issued by the State of New Mexico. Current employees promoted into the position may be required to obtain the PPOM License within a timeframe established by the Corporation based on operational needs and regulatory requirements.
• Must possess or be eligible to obtain an Instructor L1, L2, or L3 License issued by the State of New Mexico. Current employees promoted into the position may be required to obtain the Instructor License within a timeframe established by the Corporation based on operational needs and regulatory requirements.
• Must be certified as First Aid/CPR/ AED + Tourniquet Instructor.
• Must possess strong leadership and interpersonal skills.
• Must possess excellent knowledge of security practices, protocols, and equipment.
• Must be proficient in organizing and conducting safety drills.
• Must have ability to manage and support a diverse team.
• All candidates will be required to obtain and maintain a gaming license.
• All candidates will be required to obtain and maintain state license.
• Must have a valid Driver’s License.
• Must have excellent customer service skills.
• Must be willing to work in potentially dangerous situations.
• Must have the ability to observe situations analytically and objectively.
• Must be able to record information accurately and completely.
• Must accurately recall and express oneself clearly and concisely, orally and in writing.
• Must remain calm under stressful conditions, exercise reasonable judgment and make sound decisions especially during emergency situations.
• Must abide by Santa Clara Development Corporation policies & procedures.
• Must abide by Kha’P’o Security Services LLC polices & procedures.
• Must demonstrate the ability to produce well-written documents with regards to spelling, grammar, punctuation, organization, and content as evidenced by a written assignment or test during the hiring process.
• Must have strong computer skills and ability to utilize Microsoft applications.
• Must always maintain good attendance record.
• Based on business operations, the candidate may be assigned to work overtime when needed. The schedule, including hours and days off, is subject to change based on business needs.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

The physical demands and the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to carry up to 15 pounds of equipment, including a tactical vest, tools, and tactical belt.
• The employee must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds.
• The employee is required to sit, stand, and walk for long periods of time.
• The employee is regularly exposed to outside weather conditions.
• The noise level in the work environment is usually moderate. However, based on the assigned location/site, the noise level increases to loud.
• The employee is exposed to secondhand cigarette smoke and could be exposed to stressful situations and irate individuals.