Pool Food Runner

Pool Food Runner

Join Our Team!

The Westlake Village Inn & Spa is currently hiring a Pool Food Runner for the season. If you have a passion for providing excellent customer service, enjoy working outdoors, and thrive in a fast-paced environment, we encourage you to apply.

General Responsibilities:

• Transport food and beverage orders from the kitchen or bar to guests in a timely, courteous, and professional manner
• Double check all orders before delivery to ensure accuracy, presentation, and that all items are complete
• Maintain thorough, up-to-date knowledge of all food and beverage menu items
• Provide excellent customer service by anticipating guests' needs, answering questions about menu items, and addressing any concerns promptly
• Ensure the pool area remains clean and organized by clearing empty dishes, drinkware, trash, and debris
• Work closely with servers, kitchen staff, and bartenders to ensure the smooth flow of service and maintain high standards of quality
• Assist in maintaining the poolside area, including replenishing towels, adjusting umbrellas, and rearranging pool furniture to ensure guest comfort
• Adhere to all safety, sanitation, and health regulations, including proper food handling and ensuring the pool area is safe for guests and staff
• Strive to exceed guest expectations by providing courteous, efficient, and professional service

Requirements:

• Must be 18+ to serve alcohol
• Valid Driver's License
• High school diploma or equivalent required
• Previous experience in hospitality or food service preferred
• Excellent communication and customer service skills
• Ability to work independently and as part of a team in a high-paced environment
• Completion of California Food Handler Card or Certificate within 30 days of hire
• Completion of Responsible Beverage Service (RBS) Certification within 60 days of hire
• Complies with all policies and standards
• Ability to work long hours during peak times, including evenings, weekends, and holidays
• Availability to work various shifts including evenings, weekdays, weekends, and holidays
• Strong work ethic and dependability
• Performs other duties as assigned
• Bilingual is a plus

Appearance and Hygiene Requirements:

As a customer-facing position, maintaining a professional appearance is essential to provide guests with a clean, safe, and high-quality experience. Employees must adhere to the following grooming standards:

• Hair must be neatly styled and kept out of face for hygiene and safety
• Tattoos must be covered during working hours unless they are part of a religious or cultural practice (reasonable accommodations can be made)
• Facial piercings should not be visible; discreet jewelry may be permitted
• Uniforms must be worn as specified, and grooming standards must be maintained throughout the shift
• We are committed to providing reasonable accommodations for employees who need them due to religious beliefs or disabilities. If you have any specific needs or concerns regarding the appearance standards, we encourage you to discuss them during the interview process.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, and carry items for long periods of time (up to 8 hours) with reasonable accommodations available for candidates with mobility limitations
• Ability to grasp, hold
• Ability to squat, bend, reach, and kneel
• Ability to lift/carry items as necessary (up to 25 pounds), such as clearing dishes or carrying trays
• Ability to push/pull carts up to 50 lbs.
• Ability to work outdoors for long periods of time in various weather conditions, including heat, sun, rain, and cold

Supplemental pay types:

• Tips

The Westlake Village Inn & Spa is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, religion, pregnancy, genetic information, protected veteran status or any other legally protected characteristic or combination of them under federal, state and local laws.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.