Admissions Assistant Director

• Associate's degree from an accredited institution (required)
• Minimum of 2 years of experience in post-secondary admissions operations, enrollment management, CRM/SIS platforms, and performance reporting
• Demonstrated success as a high-performing individual contributor meeting or exceeding enrollment goals
• At least 1 year of experience supporting admissions performance through coaching, quality oversight, systems support, or reporting
• Ability to interpret BI tool data and dashboards and translate findings into clear, actionable recommendations
• Ability to manage multiple priorities in a fast-paced, results-driven environment
• Solid understanding of admissions systems, workflows, performance metrics, and compliance requirements
• Availability to work extended hours and weekends

• Achieve assigned individual and programmatic new student and re-entry enrollment goals aligned to campus and regional benchmarks
• Maintain performance across key admissions KPIs, including call volume, appointment volume, show rate, interview-to-enrollment conversion, and compliance
• Conduct admissions interviews, follow-up, and enrollment activities in accordance with admissions standards
• Conduct documented call and interview quality observations in accordance with established quality standards
• Deliver ongoing, targeted coaching based on observation findings and performance data
• Identify individual and team-level performance gaps and support execution of improvement plans through coaching and skill reinforcement
• Participate in performance conversations as a coaching and support resource when requested by campus leadership
• Provide systems guidance and troubleshooting support to admissions team members to ensure effective and compliant use of admissions tools
• Partner with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies
• Identify and escalate operational, systems, or compliance risks affecting enrollment performance
• Lead or co-facilitate admissions training sessions, skill refreshers, and onboarding support
• Support the rollout of new initiatives, scripts, systems updates, and process changes
• Serve as a subject-matter resource for admissions practices and expectations
• Provide managerial coverage for department leadership as needed

Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.