Creative Project Manager

About FieldWrk and our mission:FieldWrk is a mission-first B2B branding agency built for the essential people and companies who build and maintain our world. Our mission is to help hardworking people and companies reach their full potential, starting with our team.We are a strategic agency that offers branding, web design and development, field photo and video production, and digital marketing services. We partner with leaders in civil construction, heavy equipment, waste and environmental services, energy, and critical infrastructure to build brands that work as hard as the people behind them.Your mission as creative project manager, should you choose to accept it: To turn our client partners into raving fans -you'll help us deliver work they value AND an experience they want to talk about.How you'll help us in your role specifically:Own and grow client relationships for retainer accounts by serving as the day-to-day point of contact, understanding client objectives, and delivering consistently, fostering long-term partnerships that contribute to agency growth.Manage project scopes, hours, and partnership engagements by tracking retainer usage, flagging scope issues early, and scoping smaller projects and add-ons for existing clients.Keep the PM department running smoothly by owning coordination, project setup, client onboarding, and deliverable QA, giving Sr. Creative Project Managers and the Director more room for strategic account work.What you will get to do day-to-day (key responsibilities):Account ownershipServe as the primary day-to-day contact for an assigned portfolio of clients, nurturing long-term partnershipsRun recurring client check-ins and status meetingsTrack monthly retainer hours and scope, flagging overages or scope creep earlyPrepare status updates and recaps showing work delivered and work to be deliveredIdentify renewal timing and support renewal conversations with the DirectorScope and quote smaller projects and add-ons for your clients, including initial Qwilr proposal buildsSpot expansion and partnership opportunities within your accounts and bring them to the DirectorOwn NPS/survey management for your accounts and escalate at-risk clients with a recommended next stepClient deliveryAssist with client onboarding: gather initial info, build creative briefs, and schedule kick-offs and hand-offsBuild and maintain project timelines, statuses, and tasks within Monday.com, connected to delivery dashboards and project portfoliosRoute deliverables through the internal approval process from kickoff to delivery, including Pastel review setupBe the communications hub for your projects, including creative requests and follow-ups with internal team members and freelancersSend client recaps and follow-ups and maintain documentation of feedback and approvalsQA creative deliverables, web designs, and coded websites for typos, brand alignment, and link accuracyField requests from retainer clients, update website content, and assign to Developers when necessaryOperations and director supportSupport Sr. Creative Project Managers and the Director on key accounts with meeting support, recaps, task creation, and QAsKeep Monday.com, project templates, and dashboards clean and up to dateEnsure freelance invoices are received and submitted on timeProactively identify roadblocks, delays, or unusual situations and work with the Director and team leads to resolve themThe skills you possess:At least 4 years of client-facing account management, project management, or project coordination experience (creative agency preferred)Strong client communication and expectation management skills, with confidence leading client meetingsProven ability to manage multiple projects of varying sizes in a fast-paced environment with excellent organizational skillsA sharp eye for detail, with strong writing, grammatical, and proofreading skillsWorking knowledge of marketing and creative services and workflowsComfort tracking hours, scope, and budgetsVery proficient in project management software (ex: Monday.com)You will have the best opportunity to succeed in this role if:You have the ability to establish and foster positive and productive relationships with diverse personalities — you're great at building rapportYou're persuasive, resilient, and able to be firm with clients/team members when necessaryYou're a self-starter: Highly disciplined and self-motivatedYou're scrappy and curious: You find a way and iterate oftenYou are always looking to improve processes and systemsYou have a high level of emotional intelligence and empathy for othersYou're joyful and grounded: You get serious work done and can laugh while doing itYou have a sense of urgency, prioritization, forward-thinking, and are detail-orientedYou're highly proficient in G-Suite, Monday.com, and SlackYou're eager to grow into a Sr. Project Manager role, taking on larger client partnerships over timeYou have a strong desire to make a positive impact for hardworking industries and the clients we're fortunate enough to serveOur mission to help hardworking people reach their full potential starts with our team. We bring together branding and marketing experts who care deeply about the industries we serve, and invest in developing their talents through collaboration, mentorship, benefits, and a team culture unlike any other.Health insurance (United) - FieldWrk covers 85% for full-time employees, 50% for families + optional HSA matchVision / dental insurance - FieldWrk covers 100%Two weeks paid holiday rest at the end of the yearFlexible PTO policy - We encourage everyone to take 2-3 weeks off per year, outside of our standard company holidaysLife, disability, accident, critical illness, and cancer insurance plans401k / retirement plans - Available after three months of employmentPaid parental leaveDirty boots - see really cool massive earthwork, demolition, mining, and construction projectsWork for a company that cares for, trusts, and empowers their peopleEligible for performance bonus/profit sharing after 6 months of employment- we believe when FieldWrk wins, so should our teamRemote work and flexible hours within a 40-hour work weekTo perform this job successfully, an individual must be able to perform each key responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We are devoted to building an inclusive and supportive culture at FieldWrk. We're proud to offer equal employment opportunities (EEO) to all regardless of race, gender, sexual orientation, ethnicity, disability, or veteran status.J-18808-Ljbffr