Medical Receptionist

Employment Type: Full time Shift: Description: Medical Receptionist Location: Trinity Health PACE – LIFE at St Mary, Feasterville, PA Status: Full time Shift: Monday - Friday, 8:00 AM - 4:30 PM

Position Purpose: Provides administrative and office support for the PACE organization, including greeting visitors, managing phone communications, maintaining records and reports, performing data entry and document preparation, and supporting organizational operations through accurate recordkeeping and information management.

What you will do:

• Act as front desk receptionist and first point of contact via incoming calls to the center
• Prepare routine and special reports by gathering, compiling, and formatting data from multiple sources
• Provide accurate information regarding agency services to participants, families, community partners, and the public
• Maintain participant identification records, attendance tracking, and related documentation
• Provide administrative support and serve as backup to the Administrative Assistant during planned and unplanned absences
• Deliver exceptional customer service by professionally greeting, assisting, and directing visitors
• Adhere to all safety, security, infection control, and hazardous materials policies and procedures
• Maintain a safe environment for participants, staff, visitors, and facility property through compliance with established safety standards

Minimum Qualifications:

• High School Diploma or equivalent required
• One (1) year of customer service experience serving as the first point of contact via email/phone/in person strongly preferred
• Medical office experience strongly preferred
• Action-oriented professional with strong business acumen, sound judgment, and a customer-focused approach
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with diverse audiences
• Advanced Microsoft Office proficiency and strong computer, scheduling, and data management skills
• Self-motivated and accountable, with the ability to work independently and make informed decisions
• Highly organized and adaptable, able to manage multiple priorities in a fast-paced environment
• Strong critical thinking, analytical, problem-solving, and conflict-resolution skills
• Ability to research, evaluate, and synthesize information from multiple sources while maintaining accuracy and attention to detail

Position Highlights and Benefits:

• Comprehensive benefit including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance
• Access to daily pay and employee referral incentives
• Supportive environment with a patient-centered focus
• Opportunities for professional development

Ministry/Facility Information

LIFE at St Mary is a part of Trinity Health PACE, which provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services, allowing seniors to remain independent at home. We are guided by core values of reverence, commitment, safety, justice, stewardship, and integrity.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

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