Patient Access Analyst, FT

Patient Access Analyst

Education: High School graduate or equivalent. Medical terminology preferred.

Training and Experience: Must be able to accurately type 25-30 words per minute and pass a clerical examination. After training, must pass internal examinations to demonstrate mastery of Patient Access Services computer applications. Must exhibit competency with Microsoft Office applications. Previous experience in hospital admissions, business office and/or physician's office preferred.

Job Knowledge: After training, must pass internal certification examinations to demonstrate understanding of Patient Access Services overall competencies.

Safety Sensitive: NO

In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as "safety sensitive." A "safety sensitive" position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a "safety sensitive" position.

The Patient Access Analyst (PAA) can perform all Patient Access Services (PAS) functions including but not limited to those outlined below. The responsibilities of this position includes performing audits of the work of new and current employees within UNITY HEALTH (UNITY HEALTH) access management departments of including all Patient Access Services general competencies and uses of the CPSI and PAS applications. The PAA utilizes automated quality assurance reports, and denial information to develop and distribute quality assurance "Report Cards" for PAS personnel. Provides quality assurance trending reports by shift and work area. Meets Team Leads and Supervisors to discuss employee performance. Acts as a role model in the area of professional maturity and performance standards. A Patient Access Analyst is fully competent in all of the PAS functions that they audit. This employee is internally certified in all general functional areas for PAS Representatives which include:

• Guest Services
• Up-Front Collections
• Emergency Dept. Registration
• Outpatient Registration
• Outpatient Surgery & Special Procedure Registration
• Information Desk
• Inpatient & Observation Processing
• Insurance Verification
• Bed Control
• Census Reconciliation
• Hospital Cashiering
• Patient Scheduling
• Government Payer Billing
• Commercial Payer Billing
• Worker's Compensation Billing
• Automobile Payer Billing
• Government Payer Follow-up Collections
• Commercial Payer Follow-up Collections
• Worker's Compensation Follow-up Collections
• Automobile Payer Follow-up Collections
• Update training materials annually
• Adjustment Processing
• Cash Posting
• Document Imaging
• Cash Preparation
• Hospital Cashiering
• Credit Balance Processing

Physical Effort: Sitting 3-4 hours; standing 3-4 hours; walking 3-4 hours. Moderate lifting of 20-25 pounds, 1-10 times per day. Moderate bending, squatting and kneeling. Frequent fine motor movement with both hands. Manual dexterity to utilize computer. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the work day.

Mental Effort: a. Strong verbal and written communication skills b. Detail Orientation c. High speed accuracy d. Strong Computation skills e. Accepts authority and follows instructions well