Field Service Technician | 80% Local or International Travel

Field Service TechnicianOur client, a leading manufacturer of advanced industrial and pharmaceutical processing equipment, is looking to hire a Field Service Technician in Tonawanda, NY. Pay Rate Range: $70,000 - $90,000/year, depending on experience.Schedule:Standard hours are generally between 7:00 AM - 8:00 AM and 4:00 PM - 5:00 PM.Times are approximate; no formal time clock system is in place.Occasional overtime may be required during customer interventions; no regular night shifts are expected.Standard installations typically follow a Monday-Friday schedule.Emergency interventions may occasionally extend into Saturday or Sunday.For overseas or long-distance assignments, technicians may be required to remain on-site over the weekend, even when not actively working.Travel may require being away 1-2 weekends per month on average.Responsibilities:Perform preventive maintenance on advanced freeze-drying equipment to ensure safe, reliable, and efficient operation.Troubleshoot system errors and equipment failures, identify root causes, and implement effective corrective actions.Support equipment installation, startup, testing, and commissioning at customer sites.Assist with equipment production, testing, and technical customer support when not traveling.Read and interpret mechanical and electrical schematics, drawings, and technical documentation.Troubleshoot PC- and PLC-based control systems and complex electromechanical equipment.Maintain accurate service reports, maintenance records, and technical documentation.Provide on-call technical support in accordance with customer service agreements.Represent the company professionally at customer facilities and maintain a high standard of customer service.Develop and maintain strong, long-term relationships with customers.Travel extensively to customer locations, including domestic and international assignments, as required.Follow all applicable safety, quality, and customer-site procedures.Requirements:Technical certificate in electro-mechanical or process disciplines OR an associate degree in a technical field with 3-5 years of relevant experience, or equivalent hands-on technical experience.Experience installing, commissioning, maintaining, and troubleshooting complex industrial equipment.Working knowledge of control systems, including PC- and PLC-based architectures.Ability to read and interpret mechanical and electrical schematics and engineering drawings.Strong mechanical, electrical, and electro-mechanical troubleshooting skills.Ability to diagnose problems, identify root causes, and implement corrective solutions independently.Strong organizational skills with the ability to manage multiple priorities and customer assignments.Excellent verbal and written communication skills with a strong customer-service mindset.Ability and willingness to travel extensively, including occasional overnight, weekend, domestic, and international travel.Willingness to participate in on-call technical support as required.Preferred Qualifications:Experience working in FDA-regulated or highly controlled environments, including pharmaceutical, biotechnology, or related industries.Familiarity with freeze-drying processes and equipment.Experience supporting pharmaceutical or life sciences manufacturing equipment.Strong commitment to quality, safety, reliability, and long-term customer satisfaction.Equal Employment OpportunityPrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.