Bilingual Student Support Advisor (Remote)

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Remote job

Cengage is seeking a Tier 2 Student Advisor to deliver high-quality customer support for learners in a fast-paced, call-center environment. You will handle inquiries via phone, chat, and email with empathy and accuracy, ensuring timely case resolution while maintaining learner satisfaction. The role emphasizes ownership of outcomes, streamlined support experiences, and proactive problem-solving to minimize repeat contacts, with scheduling CST hours and a remote-friendly setup. #J-18808-Ljbffr Socket.dev

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Vacancy posted 4 days ago

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