Emergency Case Management Work and Family Life Specialist (Remote)

Job Title: Emergency Case Management Work and Family Life Specialist (Remote) This is a contingent opportunity and would begin work upon the contract award. Summary Emergency Case Management Work and Family Life Specialists (ECM WFLS) provide one‑on‑one consultation, education, training, information and referral, advocacy, and crisis intervention services in support of the Fleet and Family Support Program (FFSP). ECM WFLS shall have demonstrated experience providing advocacy or case management services. ECM WFLS provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, as well as in‑person services, and deliver mobile training and emergency case management support to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea, or in foreign countries). In this dual‑capacity role, ECM WFLS assess client needs during critical life transitions, develop individualized action plans, coordinate with installation and community resources, and provide follow‑up support to ensure continuity of care while collaborating with FFSP stakeholders to plan, schedule, and execute effective and efficient delivery of educational programs and supportive services to service members and families. Essential Duties And Responsibilities Participate in emergency response exercises carried out by the Region or Installation Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy Implement emergency response plans in the event of an actual situation requiring humanitarian response Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the official requirements associated with displacement or transition. Coordinate and integrate family services and referrals utilizing on‑ and off installation resources, state, intra‑state, and federal services as necessary. Operate as part of a larger system keeping in touch with changes and additions to resources and policies. Ensure that all information and referral, individual consultation and group education services related to IDS or Emergency Preparedness and Response are entered and counted in Fleet and Family Support Management Information System (FFSMIS) and individuals are registered into the Navy Family Accountability and Assessment System (NFAAS). Conduct in‑person and virtual workshops and one‑on‑one consultations across various Work and Family Life Program areas for service members and families. Provide comprehensive location‑specific information and referral services in‑person or virtually. Provide in‑person or virtual support for disaster preparedness or in response to crisis events worldwide. Provide in‑person support aboard Navy ships and Return and Reunions (R&R). Ensure information and referral, one‑on‑one, and group education services are entered into FFSMIS. Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery. Perform basic troubleshooting steps when technology challenges occur. Cross training and support for additional program areas as assigned. Support marketing and outreach initiatives to promote awareness and utilization of program services. Provide rotational coverage for the Family Information Call Center (FICC) to ensure uninterrupted support. Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Travel Requirements This job may require up to 50% travel for specified periods of time to provide in‑person support worldwide and aboard Navy ships. This job may require travel for up to 6 months to provide in‑person support at worldwide locations. Must be able to obtain health screening requirements, to include medical and dental, for travel to remote locations. Candidates must currently possess or be able to obtain a U.S. passport for travel. Required Qualifications Candidates must live in Italy or Spain. The contract requires candidates for all positions outside of the United States to either have existing Status of Forces Agreement (SOFA) status or the ability to independently gain SOFA status. Bachelor’s degree in social science or related field OR four years’ equivalent experience. Demonstrated experience providing advocacy or case management services. Experience working with family programs, military or civilian social service agencies, and/or personal experience as a military family member with full understanding of the military lifestyle. Experience making presentations and facilitating training for large and small groups in person and through online platforms. Experience using various forms of digital technology to facilitate virtual training. Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s): Deployment and Mobilization Support, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness Strong technical acumen using various tools to support virtual service delivery, communication, and collaboration (e.g. Outlook, Teams, Custom Databases, etc.) and ability to set up personal computer and AV equipment at various locations while on travel. Strong data management skills, including accurate recordkeeping, documentation, and data entry in required systems. Knowledge of the development and execution of needs assessment tools (i.e. surveys). Knowledge of the military and the challenges of the military lifestyle. Knowledge of state, federal, and local‑level resources and social services Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model. Possess an understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background. Ability to use verbal and written communication skills effectively. Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information. Schedule flexibility, including the ability to work some weekends, after‑hours, and extended shifts as operational needs dictate to support the FICC. Must be able to meet naval shipboard requirements, to include physical requirements to navigate onboard, when deployed on navy ship. Preferred Qualifications Prior experience working with the Fleet and Family Support Programs. Experience providing emergency case management services. Other Skills And Abilities This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver’s license, passport, transportation, and auto insurance are required. Ability to successfully complete a pre‑employment and government background investigation to include FBI fingerprints. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Ability to work both independently and as part of a team. Technological Proficiency: Ability to use various technological tools to effectively communicate with stakeholders and to provide virtual service delivery; Experience with collaboration platforms, project management tools, and video conferencing software; Able to perform basic troubleshooting steps; Willingness to learn new forms of digital tools to perform job duties. Presentation Skills: Ability to deliver effective in person and virtual presentations; know your audience and tailor content as necessary; deliver presentation with enthusiasm and confidence; incorporate anecdotes, examples, and personal stories to illustrate key points; encourage audience interaction through questions, discussion, or activities. Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines with minimal supervision. Self‑Motivation: Must be able to stay focused and productive without constant oversight or the traditional office structure; Can set goals and working independently. Organizational Skills: Must be able to keep track of tasks, documents, and deadlines with digital and physical organization tools and techniques. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Delivers on commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Resilience: Able to manage stress, maintain motivation and stay connected with colleagues. Physical Demands Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, other office equipment. Physical demands may differ at various locations throughout the world or aboard Navy ships. Carrying and transporting up to 25 pounds for extended periods of time may be required. Work Environment The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a quiet space with stable internet connection when not traveling. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request. #J-18808-Ljbffr