Customer Support Technician in Florida

Hi,


I hope all is well. I am doing a search for a client who has an urgent requirement for a Customer Support Technician contract opportunity. The job description is listed below. If this is something you are interested in, please call me ASAP at View phone number on click.appcast.io and reply to this email. or please mail me your updated resume in Word format, availability, contact details, and hourly rate as per the hiring policy of our client.

Customer Support Technician

6 Months+

Face-to-Face Interviews:


At the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person.


Telecommuting:


Teleworking is not authorized for this position.


Work Hours:


Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.


Education


High School Diploma or equivalent.


Experience


1 to 2 years of Customer Call Center work experience. 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.

Primary Job Duties/ Tasks


The submitted candidate must be able to perform the following duties and/or tasks:

• Provide support for customers remotely with password or access issues.
• Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
• Support customers in ISA Utility with role assignment, account activation, and password reset
• Maintain up to date customer and technician information in ITSM ticketing system
• Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams.
• Work with the team to maintain central hub of communications for the agency.

Job Specific Knowledge, Skills, and Abilities (KSAs)


The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• General knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment.
• General knowledge of computer software and hardware relative to personal computer, local area network/wide area network environments.
• Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware
• Ability to communicate effectively both verbally and in writing
• Ability to read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards.