IdahoSTARS Customer Support Specialist I

IdahoSTARS Customer Support Specialist I

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing. Duties may include: Customer support, facilitating communication between program participants and project leadership, maintaining program calendars and schedules, operational and administrative support, serving as primary contact with program participants, and other duties as assigned.

Position Qualifications: Required experience includes one year of experience in a customer support role, one year experience with data entry and a data management system, experience working on a team with shared goals, experience with organizational and problem-solving tasks, demonstrated ability to write clearly and precisely as demonstrated in applicant materials, and using computer software and applications for word processing, developing spreadsheets, email and internet research. Required education is a high school diploma or equivalent. Required other includes ability to travel and ability to work non-standard hours as needed. Additional preferred experience includes more than one year of experience in a customer support role, knowledge of child care licensing procedures and/or federal and state rules and regulations for child care, experience with the RISE application, working with child care professionals, and an associate's degree in business administration or early childhood.

Physical requirements and working conditions: None.

Degree requirement: Listed degree qualification is required at time of hire.

FLSA status: Non-Exempt

Employee category: Classified

Pay range: $20.00 per hour or higher DOE

Type of appointment: Fiscal year

FTE: 1.00

Full time/part time: Full time

Funding: This position is contingent upon the continuation of work and/or funding.

A visa sponsorship is available for the position listed in this vacancy: No

Posting date: 08/04/2026

Closing date: Open until filled

Special instructions to applicants: First consideration of applicants to occur on August 18th, 2026.

Applicant resources:

Background check statement: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

EEO statement: The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.

Required documents: Resume/CV, Cover Letter/Letter of Application

Optional documents: List of references

Supplemental questions:

How did you hear about this employment opportunity? (Academic Careers, Association of Public and Land Grant Universities (APLU), Chronicle, Facebook, HigherEd/Academic Impressions, Higher Ed Jobs, Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov), Indeed.com, Inside Higher Ed, LinkedIn, Newspaper, Other Venue, Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.), University of Idaho Website, University of Idaho Daily Register, University of Idaho Employee, Word of Mouth, Militaryjob.com, DSPSjobs.com, Higher Education Recruitment Consortium (HERC))

Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department. (Open Ended Question)