Director Managed Care Medical

About Us Propel builds technology that strengthens the social safety net in America. The safety net's strength depends not just on funding, but delivery. Propel exists to dramatically improve how government benefits are delivered. Managing SNAP benefits, picking a D-SNP plan, or protecting against EBT theft should feel as seamless as Apple Pay or Netflix. Governments struggle to build modern, scalable user experiences. We're building a high-growth, high-ceiling, sustainable for-profit company where impact drives revenue. Propel's mission is to improve how government benefits are delivered and help low-income Americans strengthen their financial health. Millions of households use our app to check an EBT balance, track a SNAP deposit, protect their benefits from theft, or choose a Medicare plan, and they should get an experience that is fast, dignified, and worthy of the stakes. Most software built for these families falls short of that. Closing the gap is our market opportunity, and it gives design unusual leverage: much of the work is turning rules written for administrators into something the people they govern can understand and act on. We're looking for a Director of Design with strong taste who can tie design decisions to revenue, retention, and company priorities, and who will define what design means at an AI-native company. Lead a senior, autonomous design team. You'll lead a team of seven designers, five of them at Staff or Principal level, with backgrounds at Figma, Facebook, Uber, and Duolingo. The team covers product design, content design, and design research, so you'll work across the full range of how users experience Propel. You'll own the team's coaching, growth, performance, and hiring. You'll own our design rituals, and build on them rather than inherit them. Make the case for design debt and get it paid down. You should be willing to step outside the design lane when doing so improves collective outcomes. Redefine design as an AI-native function . You will answer the questions we are all asking right now: what the design process looks like when prototyping is nearly free, where Figma still earns its place, and how an increasing number of people shipping code means we still make strong and consistent design decisions. Visual design, copy, information architecture, consistency, and loading latency all count, and each one is the difference between a person understanding their benefits and giving up on the screen. Experience managing a product design team at a consumer software startup, or a scaled pro-sumer startup Has worked at the staff or principal IC product designer level in the last 3 years Has managed a team of at least five designers, including hiring, performance management, and promotions Fluency in consumer software patterns: growth loops, churn and retention, behavior-based monetization, and A/B testing A considered perspective on what AI-native design practice looks like, and evidence that you are actively developing it Working knowledge of LLMs, code generation, and generative design tools, developed through your own use of them rather than secondhand The ability to tie design work to company strategy at a company with many competing priorities and finite resources Exceptional organization, and strength as both a writer and a speaker, particularly on project plans and strategic concepts Composure when priorities shift. Bonus points for Design experience with native Android and iOS apps Having managed content design, user research, or brand and visual design in addition to product design Experience with government programs or safety net services The social safety net is in the midst of a generational challenge, and it is one where design carries unusual leverage. We have picked a difficult business problem, which is building a venture-scale company on free software for the poorest Americans. That requires us to be inventive about our revenue model as well as our product, and we need to see the connection between design work and business outcomes on some timeline. We are fully committed to reinventing ourselves, and design specifically, as an AI-native organization. We have made real progress this year and expect to keep adapting, which requires careful change management and clear thinking. Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. Excellent Medical, Dental and Vision options

• A strong equity package that reflects the leveling and anticipated impact of this role
• Expected cash compensation for the role as scoped is $240,000 - $280,000 and will be based on how a candidate matches to our internal leveling guide. We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities.

If you need accommodations due to a disability or medical condition (such as additional time or accessibility support), please let us know as early as possible so we can support you appropriately. We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington. Propel is a technology company that's strengthening the social safety net for people who receive government benefits. Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change. Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas. Fintech Company Propel Announces $10 Million Fund For Food Stamp Recipients Affected By Government Shutdown How Tech is Helping Poor People Get Government Aid How one tech startup is giving cash to SNAP recipients How hunger relief groups say you can help feed your neighbors during the shutdown and beyond