Shift Manager

Fresh Dining Concepts is the leading Franchisee of ToGo Foods - the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!

Position Summary:
A Shift Manager functions as the person in charge of the store in the absence of, or as directed by the General Manager, the Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Manager is responsible for the preparation and presentation of Auntie Anne's, Cinnabon, Jamba Juice, or Carvel products to their guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne's and Cinnabon operation standards and policies. This role is critical in providing our guests with outstanding experience.

Essential Duties and Responsibilities:
Include but are not limited to:
• Perform all the Team Member's responsibilities such as preparing dough and other products (lemonade, butter, dips, Cinnabons and yogurt). Roll, twist, dip, shape, bake, and bag pretzels /Cinnabons/yogurt.
• Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne's.
• Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
• Responsible for overseeing exceptional customer in-store experience by embodying the brand core values (F.I.B.E.R. and B.O.O.S.T.) at all times
• Execute and deliver quality store operations:
o Celan Blenders, small wares, merchandise and store facility as necessary
o Must be able to operate food preparation machinery (per age requirement)
• Maintain stocking of all supplies per inventory guidelines
• Adhere to all Jamba food, safety and security guidelines while respecting Jamba property.
• Master stations operations of the store
• Provide a healthy consistent product that follows health, safety, and sanitation for all products.
• Supports brand adherence and supports training of team members.
• Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team.
• In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift.
• Monitor product quality and adherence to proper operating procedures; complaints, as required.
• Ensure guest service and a positive guest experience.
• Address, respond to, and resolve guests' needs, questions, and complaints, as required.
• Assure that all opening/closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly if applicable) maintenance and cleaning procedures.
• Responsible for store funds during shift assigned. Access to bottom safe to issue and replace shift drawers/till and access to "to make change".
• Run register reports, complete Daily Cash Reports, and hourly reading sheets. If closing, complete the Sales Log report.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed.
• Complies with all Auntie Anne's/Cinnabon and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.

Qualifications:
• Must be 18 years old or older.
• 6 months to 2 years of experience in retail management, food service industry, or equivalent retail experience.
• Current food handler certification, or ability to obtain certification within the first 30 days as required by local law.
• Basic math and basic reading skills, including simple addition, multiplication, and subtraction.
• Ability to use and operate a calculator accurately.
• Attention to detail.
• Display the ability to develop skills in leadership, coaching others respectfully and professionally.
• Stronger guest focus with excellent people skills; including a positive can-do attitude, and a teachable spirit.
• Availability to work shifts, including nights, weekends, and holidays.
• Compliance with all health and sanitation laws and regulations.

Preferred Qualifications
• Experience in computers, smart phones, iPads, retail handhelds, and POS systems.
• General knowledge and understanding of the food industry or retail operations preferred, but not required.

Job Requirements/Physical Demands:
• The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions (i.e., rolling, dipping pretzels/Cinnabon).
• The ability to lift to 50+ pounds.
• Ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff.
• Work with agility.
• Occasional long hours within the state and federal applicable laws.

Age Requirements
• (Cinnabon / Auntie Anne's) Oven - minimum age to operate is 16 years old (16-year-old not able to use freight elevator)
• (Cinnabon / Auntie Anne's) Mixer - minimum age to operate is 18 years old.

License/Certifications:
• Reliable transportation.
• Current ServSafe certification required. If certification is not current, must pass ServSafe certification within 30 days of employment.
• Food Handler Permit as required by local laws.
• Compliance with all local Health Department requirements.

Work Environment:
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The duties, responsibilities, and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list.