Client Services Representative - (Full-Time) Ashby Animal Clinic

Client Services Representative

Ashby Animal Clinic, part of the Suveto network of hospitals, serves the Harrisonburg, Dayton, Bridgewater, and surrounding areas in the beautiful Shenandoah Valley of Virginia. With more than 40 years of experience, the same pet health experts from Ashby Animal Clinic expanded their care to include short and long-term boarding services, doggie daycare, and grooming in one convenient location.

This position requires a friendly and up-beat personality. Excellent customer service skills. The ability to work well in a fast-paced work environment but also pay attention to details. We are looking for someone with a great attitude, someone who has the desire and drive to do well and is self-motivated.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that they are treated with respect and compassion.

Essential Job Duties:

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements:

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits:

Our employment package for full-time employees includes paid time off, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, Employee Assistance Program. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.

Ashby Animal Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.