Technical Solutions Analyst

$55k - $77k

Hawaiian Telcom

Job Opportunity

This role will provide hardware and software support to our employees via phone, email, and onsite. The analyst will be required to ask appropriate questions to help diagnose and resolve issues. Escalate unresolved issues to the appropriate resources. Must enjoy working with employees with various backgrounds, experience and computer knowledge, have a solid understanding of current operating systems and applications, and enjoy working on a team.

Essential Functions

Provide remote and on-site support
Manage Help Desk tickets and escalations
Manage critical issues
Document customer interactions and internal procedures
Training users on best practices
Special projects as required

Relevant Work Experience

1 to 3 years in related field
Experience in IT preferred

Education

Four years of College resulting in a Bachelor's Degree or equivalent
Degree in Computer Science or Information Technology preferred

Certifications, Accreditations, Licenses

Must possess a valid driver's license
A+ Certification preferred

Special Knowledge, Skills and Abilities

Knowledge and experience with Windows Operating Systems

Supervisory Responsibility

No Supervisory Responsibility

Salary Range: $55k-$77k

Apply

Vacancy posted 6 days ago

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