Parking Ambassador

Parking Ambassador

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Parking Ambassador

Salary

$41,745.00 - $66,790.00 Annually

Location

Public Safety, Alpharetta, GA

Job Type

Full time

Job Number

2026-00025

Department

Police

Division

Police Services - Traffic Control

Opening Date

03/04/2026

• Description

• Benefits

• Questions

Job Summary & General Information

Under the general direction of a Police Sergeant, patrols the city to identify vehicles that violate City and State parking ordinances and laws and take appropriate enforcement actions. Performs a variety of clerical duties required to document and process enforcement actions. Assists motorists and visitors as needed.

Essential Job Functions and Responsibilities

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

• Determines and creates enforcement routes, ensuring the entire assigned area is patrolled; patrols city areas by vehicle or on foot; responds to calls for service; issues parking and administrative citations for observed equipment, registration, vehicle, municipal, and zoning violations.

• Maintains assigned equipment and supplies such as handheld citation computers, citation books, rain gear, tire-marking chalk, and street cones.

• Prepares and maintains required records, including logs of parking enforcement activities and forms of contested citations; enters parking citations information into the City's automated system.

• Routinely interacts with the public; receives, listens to, and skillfully handles parking enforcement issues and complaints; educates the public regarding parking regulations and citations; answers citizens' questions regarding City geography and other general matters; as necessary, research and respond to customer complaints, questions, and concerns or refers complaints and requests to a supervisor or other departments as warranted.

• Identifies vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be towed.

• Marks pavement near parked vehicles with chalk and records time of marking and returns at regular intervals to ensure that parking time limits are not exceeded.

• Builds and maintains positive working relationships with co-workers, other City employees, and the public, reflecting the City's values and strategic plan.

• Represents the City Values and Department core values in a way that presents a professional demeanor to the public in all interactions.

• Observes and report hazardous conditions such as missing traffic signals/signs and dilapidated street markings.

• Utilizes handheld ticket writers to take photos as part of the process. The task includes photos of the vehicle's plates, the entire windshield, the ticket placed on the vehicle, and any signage needed to support your ticket issuance action.

• Assists motorists needing help with problems, such as flat tires, keys locked in cars, or dead batteries.

• Prepares for, appears, and testifies in court and depositions regarding parking violation cases as needed.

• Performs related duties as required or assigned.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

Knowledge of:

• City and state parking ordinances, laws, and regulations regarding the city limits.

• Department rules and regulations.

• Safe work methods and safety regulations about work, including driving habits.

• Process of serving parking citations.

• The layout and geography of the city.

• English usage, spelling, grammar, and punctuation.

• Office procedures, methods, and equipment, including computers and applicable software applications such as word processing, spreadsheets, and databases.

• Public safety radio broadcast and monitoring equipment.

Ability to:

• Learn, interpret, apply, explain, and enforce laws, codes, and ordinances related to parking enforcement.

• Learn police procedures, radio use and codes, and law enforcement telecommunication databases and applications.

• Maintain records and prepare written reports; establish and maintain record systems; gather and analyze data.

• Use a boot-wheel locking device.

• Learn the geography and streets of the City of Alpharetta.

• Exercise initiative, sound judgment, and react with discretion under varying conditions.

• Work independently and effectively in the enforcement of vehicle laws.

• Act effectively in emergencies; maintain composure during stressful situations; observe and report hazardous conditions.

• Walk for long periods in all weather conditions.

• Withstand verbal abuse from the public and courteously and tactfully to violators.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted during work.

Minimum Qualifications

Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.

Required:

• High school diploma or GED equivalency.

• One year of experience in a position with significant public contact.

• Must complete a Parking Enforcement training program conducted by the department.

• Possession (or be able to obtain within 30 days of hire) and ability to maintain, a valid driver's license.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical : While performing the duties of this job, the employee is frequently required to sit, stand, and walk moderate distances with exposure to significant levels of heat, cold, moisture, and air pollution such as those encountered in general outdoor conditions; talk and hear, both in person and by radio; use hands to handle, feel or operate equipment; engage in repetitive movements of hands and wrists; reach with hands and arms; stoop, bend, kneel/crouch and occasionally lift or move up to forty pounds.

Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate the equipment.

Hearing : Hear in the normal audio range with or without correction.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supplemental Information

Supplemental Information

This job description does not constitute an employment agreement between the City of Alpharetta and the employee and is subject to modifications as the needs and requirements of the position change.

The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).

In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.

Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Medical, Dental and Vision

Medical: 2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs. Dental: no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia. Vision: eye care and eyewear (contacts, lenses and frames). Laser correction procedures. FSA: Medical and dependent care.

Retirement Health

Medical Coverage: retirees (age 55+ and 10+ yrs. of service) may continue individual coverage up until Medicare eligibility at age 65. Medical Reimbursement: retirees (age 55+ and 15+ yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.

Retirement

Defined Contributions 401(a): City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service. Deferred Compensation (457) and Matching Contributions: employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.

Paid Holidays

10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.

Paid Parental Leave

2 weeks paid parental leave for birthmother, spouse and adoptive parents (after 1 year of employment).

Georgia College Savings (529)

Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.

Tuition Reimbursement

After 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually. Reimbursement is based on prior approval, course grades, and annual program funding.

Employee Assistance Program (EAP)

24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.

Group Term Life Insurance and AD&D

Employee: 3.5 x annual base pay up to annual maximum. Spouse: $5,000. Child: $2,500. Premiums paid 100% by the City.

Disability Insurance

Short-Term Disability: 66.67% of base pay after 14 days of disability. Long-Term Disability: 60% of base pay after 26 weeks of disability. Premiums paid 100% by the City.

Paid Time Off (PTO)

PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.

• 0.0 - 1.0 yrs of service - 12 days annually

• 1.1 - 5.0 yrs of service - 18 days annually

• 5.1 - 10.0 yrs of service - 24 days annually

• 10.1 + yrs of service - 27 days annually

Please see complete Benefits Summar ( y for details.

Additional Amazing Benefits

• Employer of Choice. Great work atmosphere.

• 100% discount on City Recreation & Arts Programs (

• FREE Wellness Program and Annual Flu Shots

• Direct Deposit

• Employee Recognition and Service Awards

• Bereavement Leave

• PTO Sell Back Days

For more information click here ( for City's Complete Employee Benefits Summary.

Benefits are subject to change at any time and based upon funding and approval by City Council. Eligibility, coverage, exclusions and limitations may apply. For specific information please refer to the City's Employee Health Benefits Summary ( , Employee Handbook ( , or contact Finance Department - Benefits Division.

01

Have you been assessed more than five (5) points on your drivers license within the past twenty-four (24) months preceding the initiation of the hiring process?

• Yes

• No

02

Have you been convicted of a DUI in the past 3 years?

• Yes

• No

03

Have you had more than two chargeable, or at fault, traffic accidents within a three (3) year period prior to the initiation of the hiring process?

• Yes

• No

04

Have you been served or subject to any court order, including but not limited to, temporary protection orders or restraining orders?

• Yes

• No

05

Have you ever been arrested, incarcerated or charged with any crime? (This includes arrests, nolo, pleas, first offender, or expunged records)

• Yes

• No

06

If you answered yes to the above question, please describe the charge, date, agency, and disposition of the case.

07

Have you used or possessed any type of illegal controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD) within the last 3 years?

• Yes

• No

08

Have you ever sold any type of controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD), whether for profit or not within the last 10 years?

• Yes

• No

09

Are you a citizen of the United States or a repatriated or naturalized citizen of the United States?

• Yes

• No

10

Have you used any of the illegal controlled substances listed below? Check all that apply

• Marijuana 1 to 5 times

• Marijuana 6 to 10 times

• Marijuana 11 or more times

• Cocaine

• Crack

• LSD

• Methamphetamine

• Heroin

• Ecstasy

• GHB

• Prescription drugs not prescribed to me

• Other

• No illegal drug use in my lifetime.

11

Have you been convicted of any of the following? NOTE: For the purpose of this section, please of Nolo Contendere are considered convictions.

• Attempting to Elude and Evade

• Habitual Violator

• Hit and Run

• Reckless driving within the past five (5) years

• Vehicular Homicide

• None of the above

12

My acknowledgement indicates that all of the information I have provided is complete and accurate. I understand that if I am found to have falsified or omitted any information at any time in the selection process, I will be disqualified even if the accurate information would not have disqualified me. Please type your Full Name and last 4 of your Social Security Number to acknowledge the above statement.

13

If you answered yes to serving on active duty in the U.S. Armed Forces. Total years of active duty service (National Guard and Reservists should include your active service time)?

• None

• 1 -4 years

• 5 - 8 years

• 9 plus years

14

If City Employee Referral, list the name of the employee.

15

What is your highest level of education?

• HS Diploma/GED

• Associates

• Bachelors

• Masters

• Doctorate

16

Do you speak any foreign languages?

• Yes

• No

17

If yes, which languages?

18

Have you been convicted of or plead guilty to any traffic-related offense within the past five (5) years?

• Yes

• No

19

Have you ever been convicted of or plead guilty to any criminal offense classified as a felony? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

• Yes

• No

20

If yes, please explain.

21

Have you ever been convicted of more than two misdemeanor offenses within your lifetime? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

• Yes

• No

22

Have you ever been convicted of a misdemeanor crime that is related to an act of domestic violence?

• Yes

• No

23

Have you ever been involved in any theft which is categorized as a felony? (This shall apply to either detected or undetected thefts.)

• Yes

• No

24

Have you ever been involved in more than two misdemeanor thefts beginning at the age of 13? (This shall apply to either detected or undetected thefts.)

• Yes

• No

25

Have you ever been involved in any type of illegal commercial gambling, bookmaking, loan sharking, or related type activity?

• Yes

• No

26

If Yes, explain fully.

27

List any police, fire, 911, or office equipment you can operate.

28

Do you have basic computer skills?

• Yes

• No

29

Can you type?

• Yes

• No

30

Do you know of anything that might disqualify you from appointment or prevent the full discharge of the duties of the position for which you are applying?

• Yes

• No

31

Are you at least 21 years old? DQ

• Yes

• No

Required Question

Employer

City of Alpharetta, GA

Department

Police

Address

2565 Old Milton Pkwy Alpharetta, Georgia, 30009

Phone

View phone number on click.appcast.io

Website

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