Visitor and Event Coordinator

Job Description

Job Description

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Visitor and Event Coordinator

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The Visitor and Event Coordinator coordinates visitor-experience operations, front-of-house logistics, and approved museum, community, and military events. The role turns Government-approved plans into safe, polished delivery while ensuring that the Contractor does not independently obligate funds, approve payments, set Government policy, or make official commitments.

Essential Responsibilities

• Coordinate approved public programs, recurring operations, and authorized events, including National Coast Guard Museum Association coordination when directed by the Government.

• Prepare run-of-show documents, layouts, schedules, staffing parameters, setup/transition/teardown plans, and event operating procedures within approved requirements.

• Serve as the on-site Contractor point of contact during events; coordinate with authorized stakeholders and enforce approved building protocols, including gallery food/drink restrictions.

• Deconflict daily gallery visitation with approved public or private events and coordinate visitor-flow, crowd-control, accessibility, and safety needs.

• Collect and analyze visitor feedback and visitor-experience measures; recommend process improvements through the Contractor Program Manager.

• Track authorized event costs, vendor invoices, and cost-allocation documentation. Coordinate approved vendors but do not obligate Government funds or approve payments.

Minimum Qualifications

• Bachelor degree in hospitality management, public relations, marketing, or a related field.

• Two to four years of event planning, hospitality, or front-of-house museum-operations experience.

• Proficiency with Microsoft Office, event-registration systems, and scheduling software.

• Demonstrated experience with visitor flow, crowd control, ADA/accessibility considerations, event logistics, and post-event feedback or metrics.

Preferred Qualifications

• Museum, cultural-institution, public-attraction, senior military, protocol-sensitive, or high-volume public-event experience.

• Familiarity with fire-code, occupancy, and public-event safety constraints.

• Experience managing complex, multi-stakeholder event coordination under pressure and a strong eye for event layouts that respect gallery environments.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.