Senior Clerk

Senior Clerk Ops - 60933486

This posting will be used to fill 1 OPS positions. Current employees will be compensated in accordance with the DCF salary policy. This is a full-time position working 40 hours per week. Business hours are 8:00 am - 5:00 pm EST, Monday - Friday. Salary: $16.71/HR.

Required Minimum Qualifications: A high school diploma or its equivalent. Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant. At least one (1) year of clerical work in a professional setting or contact/customer service experience serving members of the public.

Preference will be given to candidates who meet the following criteria: Excellent writing and verbal skills Experience with Microsoft Office tools.

Job Description

This position reports directly to the Hope Florida Program office. This position will function as a Clerk. This is a professional position which is responsible for helping customers that are in crisis by accessing a wide variety of services and resources that can assist staff, as well as the customers. Specific duties and responsibilities of this position include, but are not limited to: Demonstrating professionalism competency, working well with others. Communicating clearly, and effectively listening to customers. Talking to others to effectively convey information. Assist with other duties as requested.

Knowledge, Skills, and Abilities: Knowledge of administrative principles and practices. Knowledge of office procedures and practices. Knowledge of correct grammar and report style editing. Ability to determine work priorities, assign work, and ensure proper completion of work assignments. Ability to communicate effectively. Ability to manage confidential information. Ability to establish and maintain effective working relationships with others. Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices. Ability to organize data into logical format for presentation in reports, documents, and other written materials. Ability to conduct fact-finding research. Ability to solve problems and make decisions. Motivated self-starter with the ability to work collaboratively and independently.

Your People First Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more about DCF please visit