Director of Educational Products and Services

Essential Duties and Responsibilities

• Understands ISA’s Mission and adheres to organization and staff core values.
• Contributes to the creation and implementation of the ISA strategic plan as defined by the ISA Ends Policies established by the Board of Directors, and establishes, coordinates and monitors departmental goals and initiatives in support of that plan.
• Provides guidance and leadership to the team while helping them to meet departmental goals and foster an environment of continuous improvement.
• Oversees ISA product lifecycle from concept to delivery.
• Develops and manages business plans, departmental and project budgets.
• Incorporates proven adult learning principles for curriculum for classroom learning, online learning, virtual and remote learning that support ISA’s certifications and qualifications as well as ISA’s organizational strategy and mission.
• Analyzes data to synthesize project plans and to monitor programs and projects, to ensure that organizational objectives are met.
• Prepares progress reports, annual reports, update presentations, analyses, and evaluations of departmental projects and programs for the CEO & executive director.
• Oversees program and project development based upon the needs of ISA members and credential holders.
• Oversees ISA serial publications such as Arborist News and Arboriculture and Urban Forestry.
• Protects and fortifies ISA’s scientific, peer review standards and best management practices.
• Oversees copyright protection and permissions processes to protect ISA’s intellectual property.
• Represents ISA on various industry committees and on project teams ensuring successful end products and/or results.
• Oversees ISA’s educational outreach work, including the educational and policy component of the ISA Tree Climbing Championship series as well as the development of the educational programming for ISA Conferences and other events in partnership with the ISA Marketing and Communications Department.
• Manages and ensures growth of ISA’s global product sales and the successful fulfillment of those sales.
• Works with EPS staff, volunteers, ISA chapters, associate organizations and professional affiliates, and outside vendors to develop, maintain, and deliver ISA educational products and services.
• Travel and deliver professional presentations to diverse audiences about ISA and our products.
• Works with and serves as liaison to several ISA committees, editorial boards, review teams, and working groups to advance ISA objectives.
• Works with other staff directors in managing cross-departmental functions, especially in terms of providing a positive customer experience whenever possible.
• Stays abreast of developments in arboriculture and educational product development professions.

Supervisory Responsibilities

• Five direct reports and one indirect report.
• Management responsibilities include interviewing, hiring decisions, and training employees; planning, assigning, and directing work; evaluating performance; resolving conflict and promoting positive employee relations in a collaborative work environment.

Qualifications

Education and/or Experience

• Bachelor’s degree in related field from an accredited college or university; Master’s degree preferred; or at least 8 years’ related experience and/or training or equivalent combination of education and experience. Preferred MS, Training & Learning Technology; MA Education/Adult Education and Training.
• Project Management Professional (PMP) or Certified Professional in Learning & Performance (CPLP) certification is a plus.
• Technical experience working with web-based education programs, systems, database management, Learning Management Software (LMS) and general business processes related to this area is preferred.
• Minimum of 5 years proven experience successfully leading an educational or product development team.
• Prior project management experience exhibiting superior organizational skills and attention to detail is required.
• Knowledge/involvement/experience with serial publications is preferred.
• Knowledge of and experience in the arboriculture profession and industry is preferred.
• Experience working internationally is a plus.
• Experience working in a nonprofit membership association is a plus.

Language Skills

• Fluent in English, both verbal and written. Fluency in additional languages is a plus.
• Excellent written and oral communication skills.
• Ability to read, analyze, and interpret complex documents.
• Ability to respond diplomatically to sensitive inquiries or complaints.
• Ability to write articles for various publications and audiences.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, volunteers, and/or boards of directors.

Decision Making/Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Additional Competencies

• Ability to create budgets and interpret and analyze financial data.
• Strong project management.
• Strong personnel leadership skills.

Physical Demands

• Must be able to remain in a stationary position 80% of the time.
• Moves about inside the office to access items, office machinery, etc.
• Regularly operates a computer and other office productivity machinery.
• Frequently communicates with internal and external customers.
• This position requires occasional lifting, under 25 lbs.

Work Environment

• Working conditions: Hybrid, Monday-Friday. Work may require occasional weekend and/or evening work. The position may require work outside of normal office hours to meet deadlines and support work-related travel.
• The noise level in the work environment is usually quiet to moderate.

This position will require moderate domestic and international travel.