Host

Job Title

Position Summary: To greet guests upon arrival and bid them goodbye when they are leaving; to answer the phone cheerfully and always speak in a professional manner; to enter reservations correctly and accurately in Open Table; to assist the entire staff in maintaining a clean restaurant environment; to walk guests to their table striving to create a welcoming and warm environment.

Essential Duties/Responsibilities:

• Clear and friendly communication skills
• Greets customers at the door when arriving and thanks guests when leaving
• Assigns guests to tables
• Provides menus to guests and cleans them afterwards
• Takes reservations
• Answers phones
• Provides guests with pertinent information about hours, directions, specials, special events, menu items
• Cleans restrooms
• Clean tables, and other various parts of the restaurant daily
• Put together takeout orders
• Cash handling
• Interact in courteous and professional manner with Guests, management and co-workers
• Current CA Food Handler's Card
• High volume and sometimes stressful position
• Complete opening and closing duties as assigned
• Other requirements: basic math skills, physical requirements could include standing, bending, lifting (up to 25 lbs) or reaching, excellent communication skills.

Position Qualifications

Competency Statements:

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Motivation - Ability to inspire self and others to reach a goal and perform to the best of their ability.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Judgment - The ability to formulate a sound decision using the available information.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Adaptability - Ability to adapt to change in the workplace.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Leadership - Ability to influence others to perform their jobs effectively
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety. Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities and materials.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Decision Making - Ability to make critical decisions while following company procedures.
• Accountability - Ability to accept responsibility and account for his/her actions.

Physical Demands

Stand (up to 10 hrs/day) Constantly

Walk (up to 10 hrs/day) Constantly

Sit Occasionally

Manually Manipulate Constantly

Reach Outward Constantly

Reach Above Shoulder Constantly

Climb Occasionally

Crawl Occasionally

Squat or Kneel Occasionally

Bend Occasionally

Grasp Constantly

Speak Constantly

Lift/Carry 21-50 lbs Frequently

Push/Pull 13-25 lbs Frequently

Other Physical Requirements:

• Vision (Near, Distance, Color)
• Sense of Sound - ability to converse with people in a loud environment

Work Environment

The work environment is moderately loud to loud.