Front Desk Receptionist

Customer Service Specialist (Front Desk Associate)Mains'l Services is seeking a Customer Service Specialist (Front Desk Associate) to be the welcoming face of our organization. This role serves as the first point of contact for visitors and provides excellent customer service to all who interact with our company—ensuring that every interaction reflects the Mains'l Mission, Vision, and Values.Mains'l is a company that stands by its commitments, and this is reflected in the numerous awards we've earned based on feedback from our team. The Mains'l crew has voted the company a Top Workplace in Minnesota for several years and a Top USA Workplace for the past 4 years in a row. In 2024, Mains'l also received Workplace Culture Excellence Awards for Innovation, Work-Life Flexibility, and Purpose & Values. Mains'l is committed to providing Equal Employment Opportunities to all employees and applicants.What You'll Do (The Day-to-Day):Customer Service: Greet visitors, vendors, and employees in a friendly and professional mannerProvides appropriate forms and information to those who request themSupport current employees with questions about online trainingReceive and share feedback from visitors and employeesAnswers, screen, and forwards incoming calls, providing basic informationMonitor voicemails and faxes, forwarding messages to the appropriate personMaintain office equipment and suppliesFollow office procedures for opening/closing, cleaning, and visitor protocolsClerical Support: Makes copies and assembles packets as requiredSort, prepare, and distribute incoming and outgoing mailPerform data entry tasksSupport meeting prep (e.g., order food, prepare rooms, make coffee)Run reports as assignedMaintain and update agency phone and mailing listsScan, copy, laminate, print, index, and distribute documents as needed for internal and external stakeholdersLocation: Brooklyn Park, MN Work Structure: 8:00am- 4:30pm Monday to Friday in office Wage: $ 17.72-21.54/hour What You Need:Previous Customer Service or Administrative Experience PreferredAssociate's Degree PreferredProficiency in Word, Excel, PowerPoint, OutlookAbility to multi-task, prioritize, and work in a fast-paced environmentStrong verbal, written, and listening communication skillsA positive attitude, even under pressureAbility to follow direction from multiple stakeholdersComfortable using office equipment such as postage machines, copiers, fax machines, and scannersDemonstrates reliability and accountabilitySummary of Available Benefits:Paid (on-the-job) trainingEducation Assistance – up to $2,000 per year401(k) and matchingSick timePaid Time OffHealth Insurance – including dental and visionLife InsuranceHealth Savings AccountOpportunities for growth and advancement